Services Leadership Program - FTE (For Undergraduate / Masters Students graduating between Dec 2021 - June 2022)

Title:Services Leadership Program Associate–Egham, UK and Barcelona, Spain

About the role:

Each year Gartner looks to recruit some of the best talent from around the world to join its graduate programs. This program provides a unique opportunity to develop your skills and experiences over a 3-year period to then take on a leadership position within the Services organisation. The program consists of 3-4 job rotations where you will have an opportunity to perform analytical, program and client facing roles to develop in areas like analysis driven problem solving, fact-based decision making, leadership, program management, working directly with clients and interpersonal communication skills. As part of the program, you will quickly be supporting initiatives that have a high impact on the services teams and building trust-based relationships with colleagues around the world.

You’ll be successful as a Business Associate if you possess a passion for client service, apply facts and logic to solve challenging problems, work well in teams, and communicate clearly and effectively. Commitment to your personal development and an ability to communicate clearly and effectively is a must for this role since associates are expected to act on feedback and rapidly develop business skills and leadership traits.

What you will do:

• Collaborate with senior service leaders to identify opportunities to deliver greater effectiveness and efficiencies within their organisation
• Lead initiatives to improve client engagement and retention metrics
• Leverage mathematical and analytical methods to develop creative approaches to solve complex problems.
• Perform retention and bright spot analysis to understand client behaviours in order to share recommendations that enhance how we provide value to our clients
• Manage change programs to ensure successful implementation of initiatives measuring impact and identifying opportunities to further improve
• Create clear and compelling communications
• Lead and mentor others, while being part of our global teams

What you will need:

• Bachelor’s degree required; STEM or master’s degree preferred
• Enthusiasm for client service and team leadership
• Proven track record of high performance fuelled by critical thinking, emotional intelligence, analytic and communications skills
• Internship / professional experience required; volunteer/university and club or society role (Captain, president, finance secretary etc) preferred
• Quantitative problem-solving skills
• Background or interest in technology, preferred
• Multilingual, preferred

Locations:

The Client Services Organization is a global team, and applicants with unrestricted work authorization in the United Kingdom, or Spain are encouraged to apply. Applicants with unrestricted work authorization in India or Singapore, where Gartner has additional Client Services Centres of Excellence, are encouraged to explore and apply to appropriate opportunities in those countries.

Make an impact!

Ready to make an impact? If you don’t settle for the status quo, this is the place to turn your big ideas into reality and join #LifeAtGartner. Gartner is an equal opportunity employer and welcomes everyone to apply at jobs.gartner.com.

What we offer:

Our people are our most important asset, so we invest in them from Day 1. You’ll receive a broad range of competitive, meaningful and inclusive benefits that support your physical, financial and emotional well-being. We also offer professional development and mentorship programs that make it easier to learn and grow without limits. Our employee resource groups, charity match and volunteer programs keep you connected to your internal Gartner community and causes that matter to you. Benefits and programs vary by country.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.

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