Service Transition and Operations Coordinator

☞ De La Rue

View: 108

Update day: 07-05-2024

Location: Gateshead North East

Category: IT - Software

Industry: International Trade Development

Position: Associate

Job type: Full-time

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Job content

Are you experienced in Service Transition, Change, Configuration and Release Management processes? Do you have experience working with Service Management software? Are you able to demonstrate your exposure to ITIL Service Transition and Service Operations processes?

Then we have the opportunity for you...

Working within the Authentication division of De La Rue, and under the direction of the Change, Release and Transition Manager, the Service Transition and Operations Co-Ordinator assumes day to day responsibility for communication, guidance, and operation of the Service Transition, Change, Configuration and Release Management processes across numerous customers and De La Rue services.

You will guide various teams in the correct use of Service Transition, Change Management and Release Management techniques and ensure processes are correctly followed, providing support and guidance where required. There may be a requirement to support the Change, Release and Transition Manager as a Deputy.

We are looking for candidates who possess strong oral and written communication skills with a “can do” work ethic and a track record of excellent working relationships with customers, managers, project managers, and working team members.

This is an excellent opportunity to join an iconic British manufacturer and global leader of Banknotes and Authentication solutions, currently delivering against a challenging growth plan despite the recent global challenges. It is a permanent, full-time vacancy, based at home during the current UK lockdown, returning to an office-based role at our offices in Gateshead when it is safe to do so, and may require travel within the UK and internationally.

What qualifications, skills and experience are we looking for?

Essential

  • Educated to degree level or significant equivalent practical experience
  • ITIL V3 Foundation certificate
  • Experience of working in a Service Management environment including Service Transition, Change, Configuration and Release Management
  • Knowledge of BMC Remedy or equivalent Service Mgmt. software
  • Knowledge of IT systems, processes and concepts
  • Excellent communication skills
  • Exposure to ITIL Service Operations processes
  • Customer interface experience (Internal and External)

Desirable

  • ITIL V3 Release, Control and Validation certificate
  • ITIL V3 Service Transition
  • Knowledge of BSI ISO 20k
  • Knowledge of Microsoft Project

What are we offering?

In return for your experience and expertise, De La Rue offer:

  • A competitive salary
  • Excellent career developments opportunities
  • Contributory pension scheme
  • Life assurance
  • Private health insurance
  • Various other perks and Employee Assistance packages
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Deadline: 21-06-2024

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