Service Manager

Job content

Service Manager

Radbroke

As a Barclays Service Manager, you will who will support the Corporate Investment Bank (CIB) stability and resiliency agenda. This individual will possess a customer-centric mindset to provide analytical support and stakeholder management to deliver an effective and sustainable service management approach between the GTIS (Global Technology Infrastructure Services) Infrastructure teams, CIB application Run the Bank (RTB) and the CIB application teams.

Barclays is one of the world’s largest and most respected financial institutions, with 329 years of success, quality and innovation behind us. We offer careers that provide endless opportunity – helping millions of individuals and businesses thrive, and creating financial and digital solutions that the world now takes for granted

Working Flexibly

We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life. If you would like some flexibility, then please discuss this with the hiring manager, and your request will be reviewed subject to

business needs.

Hybrid Working

We are currently in the early stages of implementing a hybrid working environment, which means that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. We’re flexible on how this works and it may continue to change and evolve. Depending on your team, typically this means that colleagues spend a minimum of between 20% to 60% of their time in the office, which could be over a week, a month or a quarter. However, some colleagues may choose to spend more time in the office over a typical period than their role type requires. We also have a flexible working process where, subject to business needs, all colleagues globally are able to request work patterns to reflect their personal circumstances

Please discuss the detail of the working pattern options for the role with the hiring manager.

What will you be doing?

• Holding weekly briefing sessions across the leadership team on infrastructure production stability
• Providing insights into stability trends and updates on problem resolution
• Driving a service improvement program. Able to lead change management programs. This includes writing charters, organizing the detailed work and program financials
• Monitoring and providing insights on daily, weekly, and monthly incident trends. Look for themes for process improvement
• Collaborating with run the bank (RTB), Global Technology Infrastructure Services (GTIS) partners and CIB Application teams to ensure there is accountability
• Providing support to the business and stay closely informed (e.g., clearly understand and be able to articulate the issue, and expected resolution timelines)
• Ensuring our infrastructure team has the right level of support engaged to resolve the issue.
  
  

What We’re Looking For

• Experience with Infrastructure Incident/ Problem management in a financial services organization
• Customer-service Mindset; excellent communication and interpersonal skills
• Excels in working in a face-paced work environment; able to respond decisively to unexpected events
• Drives, monitors, and measures strategic actions end-to-end through completion
  
  

Skills That Will Help You In The Role

• Service First experience
• Excellent problem solving and analytical skills
• Ability to improve processes
• Proficient in the use of Microsoft Excel and PowerPoint for the review and presentation of data
  
  

Where will you be working?

You will be based in Radbroke, Knutsford. The Barclays Technology Campus just outside Manchester is our tech command centre and a vital strategic powerhouse behind our global operations. The campus is set in a 64 acre self-contained site, in a beautiful green environment and it offers unrivalled facilities for work and for play. We have an onsite gym, as well as outdoor tennis, football and cricket areas, as well as onsite restaurant and coffee shops.

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