Service Desk Analyst

Backshift (2pm -10pm backshift)
Edinburgh City Centre

We give you a world of potential

Are you an experienced Service Desk Analyst looking for your next role, or are you an individual with a passion for technology looking for your first step into the world of technology?

Computershare have an excellent opportunity to join our ever-growing global technology department as a Service Desk Analyst.

This position sits within our Global Tech Support (GTS) department located in Edinburgh, who support our global employees with their IT issues. We’re looking for candidates that are specifically wishing to work back shift hours (as above) and can commit to working a weekend rotation (1 weekend in every 4-6 week period).

Our Service Desk Analysts are pivotal to our organisations success; keeping our employee’s online and able to do their role is an extremely important part of the role, however there are lots of other exciting things happening in the department that you can be a part of!

This is a great department to join! Working in GTS gives you a great understanding of our wider business as you get to work with multiple different business lines and see the many different transactions and work that Computershare is involved in.

If you’re looking for a role where you can progress into new things, this is the one for you. Our employees in GTS have been given fantastic opportunities to move into our wider technology teams, and have moved into roles doing Business Analysis, Development, Cyber Security, Application Support and more.

A role you will love

As one of our Service Desk Analysts, you will work as part of a talented team to manage all first line support tasks for our employees across the globe, whilst ensuring the readiness of our business-critical systems.

You will be responsible for logging all incidents and requests, prioritisation of these requests, and providing first contact resolution where possible.

You will be involved in ensuring that all documentation and processes are kept up to date, whilst looking at ways to improve what we do, highlighting any improvements that can be made and looking at what we can automate as a team to ensure that we are able to work to maximum efficiency.

Other key responsibilities include:

• Logging, categorising, and prioritising global incidents
• Build and maintain good working relationships with all teams across the organisation.
• Ensure that all work carried out by the Global Service Centre adheres to internal and external audit requirements, business regulations, and service level agreements.

What will you bring to the role?

As you can imagine, we’re looking for people with a passion for technology, great attention to detail and the ability to excel in customer service.

Supporting our employees and systems is key to the role, so being able to think on your feet, problem solve, and think outside the box are some key skills that you’ll need for this role.

Communication is key in this role – you need to be able to build effective working relationships and work closely with your team to keep up to date with changes and bring your ideas to the table.

You’ll also need:

• Experience working in a technical environment, is highly advantageous, however we are more than happy to speak to any applicants who have studied technology, or have a passion for all thing’s tech
• An understanding of ITIL frameworks is highly advantageous
• The ability to understand the importance of processes and documentation
• An inquisitive mind: we’re always looking for ways to improve and who better to learn from than the people doing the role

If this sounds like the role that you’ve been looking for, then apply today! This is a great opportunity to get into a department that supports our business globally, learn and have your voice heard!

A company to be proud of

Computershare (ASX:CPU) is a world leader in financial administration with over 14,000 employees across 21 different countries delivering expertise to over 25,000 clients. At Computershare, it’s more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of the world of opportunities we have available. With infinite possibilities, we could take you anywhere.

Rewards designed for you

Employee Share Plan.Set aside salary to purchase shares in our company and you’ll increase your investment when you receive a generous company contribution towards additional shares.

Health and Wellbeing.Our health and wellbeing rewards can be tailored to support you and your family.

Save for Your Future.We will support you along your retirement savings journey.

Paid time away from work.Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you.

Employee Discounts.We’ve partnered with other organisations to offer you extra savings. Enjoy discounts with banks, car manufacturers, on flights, accommodation, and days out as well as with many big brand shops.

Extra Rewards.From tuition reimbursement to cash bonus recruitment referral programs, our comprehensive benefits package offers a multitude of options.

A diverse and inclusive place to work

Computershare celebrates the diversity of our people, and we welcome applications from everyone.

We believe that having a culture of inclusion is essential in delivering good results. Attracting, retaining, and developing a diverse workforce where employees feel valued, respected, and empowered allows people to reach their full potential. As a business this diversity helps us to better reflect and understand our customers’ needs to allow us to drive better outcomes.

We are happy to accommodate individual needs during your application journey. If you require disability accommodations or adjustments, please email us at TalentAcquisition@computershare.com detailing your requirements and contact information.

Computershare is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law.