Service Designer

Job content

Company details

Sopra Banking Software is the partner of choice for more than 1,500 financial institutions worldwide.

The rich variety of our software, the strength of our conviction and our passion for innovation enable us to support our clients on a daily basis and in their projects, as well as in their goals regarding financial inclusion.

Our customers, based in over 80 countries around the world, benefit every day from our technologies and software, as well as the expertise of our 5,000 employees.

Sopra Banking Software is a subsidiary of the Sopra Steria Group, a European leader in consulting, digital services and software development. With more than 46,000 employees, the So pra Steria Group generated a turnover of €4.3 billion in 2020.

For more information, follow us on LinkedIn, Twitter & Instagram or visit www.soprabanking.com

Function

As part of the strategic Neo team, spread between Paris, London, Munich, Berlin and Dubai, we a re looking for a talented Service Designer with experience of designing for digital products and services , preferably in the financial services platform product space . You will help to map our multi-channel product and service environment adding new capability to our growing design centre of excellence . You will be a creative and analytical thinker who is able to understand user needs and see the opportunities contained within the challenges of our organisation and market. You will have a strong portfolio of service design projects and be able to talk about your role in them.

On a daily basis you will :
Work with digital and technology colleagues, taking a top to bottom, front to back approach to design better digital banking products and services.

Document service journeys, getting under the skin of what Customers and Colleagues are trying to accomplish, and use your understanding of our underlying platforms and systems to drive better product and service outcomes and experiences.

Gather user needs and map interactions across team boundaries – taking a multi-channel approach to your design based on analysis of research findings, data, and insight gathering.

Participate in design discussions with teams and stakeholders.

Identify measures to track the impact of changes across channels.

Create and maintain maps of our product journeys, create service maps and blueprints.

Support Design Leads, researchers and other senior design team members.

Profile

We’re interested in hearing from you, if:
You can demonstrate an evidence-based approach.

You have created high-quality digital product and service design deliverables, including personas, experience maps, service maps, insights packs, user flow maps, and service blueprints.

You have experience of gathering user needs and designing digital products and services that support those needs, especially in highly complex service and product areas.

You have experience of analysing pain points within digital services and products and communicating and sharing design solutions that fulfil user needs and promote good business outcomes.

You can conduct research and business analysis to inform our design decisions.

You can lead workshops and collaborate with senior stakeholders.

You are the kind of individual who is able to easily “get customers and colleagues to talk”.

You work confidently, collaboratively and closely with others.

It would also be desirable but not essential for you to have:
Strong understanding of lean and agile methodologies.

Design-related degree or ability to show how other degree/experience relates to role.

Eager to understand our organisation using design to solve customer and business problems.

Experience working with our software suite: Miro, Figma, Zeroheight, Protopie, Axure, Optimal Workshop, Lookback, Sketch, Adobe CC, Adobe XD.

Fluent in another language: French, German or Arabic.

Offer

By joining the Sopra Banking Software team you will enjoy a market competitive salary and our excellent rewards and benefits schemes including a 6% pension contribution, employee share scheme (buy one get one free), an option to buy or sell holiday days, medical insurance, critical illness cover, a health cash plan, and we offer flexible working arrangements to all employees, plus many more excellent benefits.

Sopra Banking Software are proud to be an inclusive employer. This role is supported by flexible working, based from our London office we offer up to 3 days per week flexible remote working, with 2 days per week office based or on customer sites as required. All employees are supported to work from home with DSE assessments and IT equipment where required to be fully productive when remote working.

At Sopra Banking Software, you can come as you are. We embrace diversity in all its forms. We’re committed to fostering a work environment that is inclusive and respectful of all differences, we value diversity at our company and do not discriminate on the basis of race, ethnicity, religion, gender, sexual orientation, age or disability status. All personal information will be treated as confidential according to the Employment Equity act.

As part of our hiring process new employees will be required to pass a confidential consumer credit check and DBS check. This is a straight forward credit check for CCJ’s, bankruptcy and a criminal record check, however if you wish to know more about what is or is not acceptable please ask our recruitment team.

Language

Due to our design teams working internationally it would be great if candidates were fluent in French, Arabic, or German as well as English. However this is not essential to be successful in the role.