Service Designer

Job content

Government Shared Services (GSS) is a unit within Government Business Services (GBS) in the Cabinet Office. We support the Cabinet Office’s aims to ensure the delivery of the finest public services and improve the efficiency of government.

We are the centre of expertise working across departments to make it easier for civil servants to use platforms for HR, finance and payroll. Civil servants are users too so we deliver services to the same standard we expect from citizen-facing services. We recently launched the new Shared Services Strategy for Government, which will deliver services that are better value, and cut through processes that cost time and money.

Responsibilities

As a Service Designer, your job will be to work with skilled multidisciplinary teams to design, prototype and build excellent public services. You’ll create multi-channel, cross-government services that are user-centred, equitable, sustainable and accessible.

You’ll help identify and fix some of the toughest problems in public infrastructure and you will be focussing on design of services at scale. You’ll help the government transform the way it delivers services, so that they’re more efficient, simpler, faster and easier to use.

If you’d like to work with us to simplify services and want to be part of a fantastic service design in government community, where we share ideas and challenges with 1000s of designers across the public sector. This is a chance to work on services that matter, at a huge scale, with people who value design.

As a Service Designer you will:

• Plan and design high-quality digital services, based on user needs and sets of related stories. Oversee the design of end-to-end services ensuring that user needs and policy intents have been considered throughout and will be achieved by the service.

• Work with product teams and senior leaders to ensure a seamless user journey across multiple products and services (including both online and offline processes). Understand user needs and identify where separate interactions with government should act as one service to meet that need.

• Create and rapidly iterate service prototypes and mockups to explain to teams and stakeholders how the service will (or could) work. This will also include other approaches such as storyboarding, service mapping or user journey mapping.

• Develop service strategies in partnership with service owners, product managers and senior leaders. Help to develop roadmaps, business cases and performance frameworks.

• Work with product teams to apply the service design framework and standards, ensuring that project plans include the design contribution, review and approval. Review service designs to make sure they are fit for purpose and meet government digital standards.

• Identify opportunities to improve robustness, resilience and stability helping team members identify ways to improve services and user journeys by simplifying complex experiences and improving content.

• Collaborate with other disciplines such as architecture and security to understand what needs to be built conducting quality assurance, peer review/critiques, fact-checking and accessible design reviews as required.

• Validate the outcomes of design, to ensure they meet operational, technical, architectural, service support and user needs for agreed Live service delivery. Flag any potential service design risks and escalate them as appropriate.

We are offering this role in the following locations

Cardiff, Wales,

Glasgow, Scotland,

York, Yorkshire,

The Humber.