Service Delivery Manager (Proactive & Planned Care)

Job content

Are you looking for an opportunity to lead the delivery of high quality health and care services for the population of Pembrokeshire?

Do you have the passion, commitment and resilience to work across our health and care system to ensure that we enable the right response for each person, focus on equitable outcomes and how we add quality years to life?

Can you work with others to deliver community services across the county, built upon integrated teams around the person, teams which are compassionate, empowered and enabled to deliver their very best for our communities?

The Pembrokeshire County Team are looking for an experienced Service Delivery Manager for Pembrokeshire. You will be a key member of the Senior County Management Team and will play an important role in developing and implementing the strategic direction with our partner agencies.

We are looking for an exceptional person with the ability to grow personally and professionally, to contribute to the learning of the team with a focus on ensuring that Pembrokeshire delivers the very best for the population, now and in the future.

If this is an opportunity which sounds exciting and could be the next step in your leadership journey, we would be very happy to have an informal discussion with you or welcome an application.

The Service Delivery Manager will be a key member of the county leadership team in developing and managing Integrated Community Networks within the County. The post holder will support the General Manager in the delivery of community based health care to improve outcomes for patients.

This will be achieved through the development of long-term strategic plans for service improvement and performance. This will require leadership, facilitation and clear direction on new and challenging ways of working, through management and collaborative working with partners and the development of aligned community health and social care.

The post encompasses operational and managerial responsibility on a day to day basis and will support the senior team in managing these service elements of the community portfolio.

The successful candidate will capitalise on effective relationships with our partners across acute, primary, local authority and third sector to work together to provide high quality, personalised care that meets the changing needs of our population.

Hywel Dda University Health Board is the planner and provider of NHS healthcare services for people in Carmarthenshire, Ceredigion, Pembrokeshire and its bordering counties. Our 11,000 members of staff provide primary, community, in-hospital, mental health and learning disabilities services for around 384,000 people across a quarter of the landmass of Wales. We do this in partnership with our three local authorities and public, private and third sector colleagues, including our volunteers, through:

Four main hospitals: Bronglais General in Aberystwyth, Glangwili General in Carmarthen, Prince Philip in Llanelli and Withybush General in Haverfordwest;

Seven community hospitals: Amman Valley and Llandovery in Carmarthenshire; Tregaron, Aberaeron and Cardigan in Ceredigion; and Tenby and South Pembrokeshire Hospital Health and Social Care Resource Centre in Pembrokeshire;

48 general practices (six of which are managed practices), 47 dental practices (including three orthodontic), 99 community pharmacies, 44 general ophthalmic practices (43 providing Eye Health Examination Wales and 34 low vision services) and 17 domiciliary only providers and 11 health centres;

Numerous locations providing mental health and learning disabilities services;

Highly specialised and tertiary services commissioned by the Welsh Health Specialised Services Committee, a joint committee representing seven health boards across Wales.

You will be able to find a full job description and person specification attached within the supporting documents.

The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.

The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.

Interviews will be held on 09/01/2024.