Service Delivery Coordinator

☞ Veolia UK

View: 105

Update day: 01-06-2024

Location: Rugeley West Midlands

Category: Human Resources

Industry: Environmental Services

Position: Associate

Job type: Full-time

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Job content

Ready to find the right role for you?

Salary: Competitive salary plus Veolia Benefits (list below)

Hours:40 hours per week

Location: Cannock, Staffordshire. Hybride working available

When you see the world as we do, you see the chance to help the world take better care of its resources and help it become a better place for everyone. It’s why we’re looking for someone who sees the world in a similar way, to take up an exciting Service Delivery Coordinator role in our Risk & Assurance team based in Cannock, Staffordshire.

Because of our responsibility when it comes to leading change, resourcing takes every single one of us, and this is how you can play your part. And if you’re keen to see the difference you can make, this role will suit you perfectly.

It doesn’t matter if you’re looking to overhaul the industry, or just do a good day’s work. We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.

What will you be doing?
  • Responsible for fulfilling all triaged cases within ServiceNow within SLA, arranging training for the entire business for all levels apart from Senior Management and above
  • Actively chasing customers and closing cases where appropriate
  • Supporting customers in how to use the portal and to provide feedback on how the portal is being used
  • To proactively manage all finance related activities, including confirmation of attendance
  • Coordinate, manage and present key reports by working with other team members to ensure related tasks are completed accurately and on time
  • Support the implementation of an open course schedule, reviewing trends and adding classes manually or in bulk to satisfy the demand.
  • Responsible for answering calls and live chat requests whether directly or indirectly ensuring fairness across the team.
  • Supporting customers and providing solutions there and then within working hours.
  • To address customer complaints in a timely and professional manner.
What are we looking for?
  • Excellent customer service via all communication methods in a fast past environment
  • Ability to use your own initiative and work with others at all levels
  • A good understanding of GDPR
  • Experience in building reports and analysis
  • Financial experience or qualification
Our promise to you

Here at Veolia, we know that a genuinely good role goes both ways.

So alongside your salary or hourly pay, you’ll get 25 days of holiday alongside an extensive benefits package, which includes our market-leading pension and share scheme, alongside a range of employee discounts. Also to help you further, we provide mental health and financial support, so you can lean on us whenever you need to.

Apply today, so we can make a difference for generations to come.

Here at Veolia, we’re proud to be known as an equal opportunities employer. We know how important it is to be fully committed to building and maintaining a diverse and inclusive place to work for every one of our colleagues. So no matter their age, gender, gender expression, disability, race, ethnicity, religion, belief, sexuality or veteran status, every applicant who meets the minimum requirements will be considered fully.

Here at Veolia, we’re proud to be known as an equal opportunities employer. We know how important it is to be fully committed to building and maintaining a diverse and inclusive place to work for every one of our colleagues. So no matter their age, gender, gender expression, disability, race, ethnicity, religion, belief, sexuality or veteran status, every applicant who meets the minimum requirements will be considered fully.
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Deadline: 16-07-2024

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