Service Administrator - 6 month fixed term contract

☞ H9 Human Resources

View: 112

Update day: 07-05-2024

Location: Dewsbury Yorkshire and the Humber

Category: Consulting / Customer Service IT - Software

Industry: Staffing Recruiting

Position: Entry level

Job type: Contract

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Job content

Service Administrator

Dewsbury

6 month fixed term contract

£18,150

Immediate start

We are currently partnering with a fantastic non-for-profit organisation in Dewsbury who are looking for a Service Administrator.

This is a full time (37.5hrs), fixed term contract for a total of 6 months initially. Salary is £18,150. Must be availabile to start immediately.

This Service Administrator position offers agile working - candidates must be flexible to go into the office in Dewsbury some days during the week, but home working is also offered.

The role itself has been created to provide a customer focussed response to telephone, email, postal, web and in person enquired for the Contact and Support Team for the business.

Duties
  • Manage the wide range of calls and client requests to the office during office hours following organisational procedures and meeting required standards at all times
  • Obtain and utilise relevant information from callers to handle calls effectively and ensure appropriate signposting or outcomes for the caller
  • Ensure that all callers are made aware of the full offer of services provided locally by the organisation
  • Contribute to the development of and ensure the maintenance of information systems
  • Ensure that all referrals are logged on the case management system and added to project waiting lists for allocation by coordinators or managers
  • Responsible for all incoming post ensuring it is logged, documents are scanned and forwarded to the appropriate person or actioning as required
  • Contribute to the development and maintenance of an information library that is accessible both internally and externally
  • Provide a point of call and support for staff reporting absence, requesting meeting cancellations/rearranging etc
  • Assist in the coordination of verbal and written message and communication systems in the office and ensure that all messages are passed on accurately and in a timely manner by email, text or phone call
  • Gather feedback from stakeholders by initiating outbound calls around quality surveys and customer experience
  • Record all feedback received using organisational processes
  • Utilise staff’s online diaries in order to provide a clear and appropriate response to calls.
  • Pass calls through to staff mobiles or direct dial lines as appropriate.
  • Build and maintain strong working relationships with a variety of internal and external contacts.
  • Demonstrate commitment to and communicate the values and mission of the organisation by providing the highest possible level of service to all stakeholders.
Requirements
  • At least 1 year experience working in a busy office based customer service role
  • Experience of working as a team member to deliver a high standard of customer service
  • Experience of working with confidential information
  • Experience of using multiple databases/information systems
  • Able to analyse and collate statistical information
  • Immediate availability
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Deadline: 21-06-2024

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