Senior Software Support Specialist

☞ Thermo Fisher Scientific

View: 102

Update day: 01-06-2024

Location: Uttoxeter West Midlands

Category: IT - Software

Industry: Biotechnology Research Pharmaceutical Manufacturing

Job type: Full-time

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Job content

Software Support Specialist, CDS SoftwareWhen you’re part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment, or making sure our food is safe. Your work will have a real-world impact, and you’ll be supported in achieving your career goals. In the Chromatography and Mass Spectrometry Division (CMD) we serve customers in a range of markets and applications from environmental and food safety analysis to forensic science and toxicology.Location:United Kingdom and EMEA - RemoteHow will you make an impact?We seek an emerging professional with strong troubleshooting, critical thinking, and social skills to support our customers in their use of our Chromatography Data System (CDS) and Mass Spectrometry (MS) Software. Your position will be housed in the Software Support function and will support internal and external customers. Helping you do this, is a team of Software Support professionals who work collaboratively to attack issues together. Everyone on the team actively:What will you do?
  • Act as the initial point of contact for customer support requests
  • Help our customers make the most of their software deployments
  • Develop collaborative relationships with our customers
  • Visit customers for on-site relationship building or troubleshooting
  • Serves as a customer advocate to identify mutually beneficial resolutions for us and the customer.
  • Build working relationships with other departments of Thermo Fisher Scientific, particularly within the Software Development and Product teams
  • Proactively learns new technologies as well as the supported products
How will you get here?Education
  • Bachelor’s Degree in Computer Science, Mathematics, Life Sciences or related field is preferred.
Experience
  • Minimum of 5 years CDS administration experience
  • Experience with MS software preferred
Knowledge, Skills, Abilities
  • Experienced with CDS or MS Software
  • Solid understanding of Cloud Deployments
  • Working knowledge of Windows Server, Win 7, Win 10
  • Database Management a plus!
  • Knowledge of chromatography instrumentation and its usage in an industrial laboratory setting is advantageous
  • Proficient in Spanish is a plus.
  • Comfortable with and effective at expressing and exchanging ideas, concepts, and designs in a group setting
  • Customer-focused and committed to customer allegiance
  • Ability to collaborate closely with people at all levels, from technical experts to novice users
  • Organized with the ability to prioritize workload and work under pressure
  • Ability to travel nationally and internationally up to 20% of the time
At Thermo Fisher Scientific, each one of our 90,000 extraordinary minds has an outstanding story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner, and safer.Apply today! http://jobs.thermofisher.comThermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request an accommodation.
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Deadline: 16-07-2024

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