Senior Receptionist - Tetbury

☞ Cotswold Inns & Hotels

View: 101

Update day: 07-05-2024

Location: Tetbury South West

Category: Administrative / Clerical / Assistant

Industry: Restaurants Food & Beverages Hospitality

Position: Associate

Job type: Full-time

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Job content

*The Close Hotel *
*Senior Receptionist *
*£19,500 + tips and great benefits *
Located in the popular ancient market town of Tetbury, The Close Hotel is part of the long established Cotswold Inns & Hotels group.
This busy 19 bedroom hotel, including a Bar & brasserie style Restaurant is popular with the locals and visitors to Tetbury and the surrounding Cotswolds area.
*What we offer you: *

  • A share of tips
  • Staff food on shift
  • Discounts across The Cotswold Inns & Hotels and as part of the Fuller’s family you get 25% discount off food and drink in any of their Pubs & Hotels.
  • Discounted Hotel stays
  • Access to our Reward Gateway which offers discounts/cashback on high street stores, cheap cinema tickets and more
  • The option to receive up to 30% of your pay as you earn it with Wagestream, meaning you don’t have to wait until pay day
    • We are looking for someone who can maintain a positive and calm outlook, a friendly approach, can communicate effectively both verbally and in writing, carry out instructions, be able to pay close attention to detail and a desire to provide exceptional customer service.
    To succeed within the role you must have previous experience of working within a hotel reception and knowledge of hotel reservations systems. You should also have good sales ability, an approachable manner, and knowledge of the MS Office suite.
    *Duties and responsibilities*

  • Ensure front office staff provide guests with prompt service, professional attention and personal recognition.
  • Check guests in, issue room keys, provide information on hotel services and room location.
  • Answer phones in a prompt and courteous manner
  • Up-sell rooms where possible to maximise hotel revenue
  • Check guests out, including resolving any late or disputed charges
  • Accurately process all cash and credit card transactions using established procedures. Check billing instructions and guest credit for compliance with hotel credit policy and ensure all transactions are handled in a secure manner
  • Deal with any outstanding guest requests or issues that may require additional monitoring or follow-up
  • Take action to solve guest problems/ complaints
  • Follow and implement hotel safety protocols and procedures at all times.
  • Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service
    • At Cotswold Inns and Hotels, the personal development of all our employees is a key priority, we ensure regular training is carried out in all departments and actively support individual staff in their attainment of further qualifications and internal promotion.
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    Deadline: 21-06-2024

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