Senior Programme Manager - PIA

Job content

Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.

There are two things that we want to share with anyone considering joining us.

Firstly, we’ve got big ambitions for our colleagues and the future of the organisation. These include our vision that inclusion and accessibility drive every conversation we have and every decision we make. We want our workforce to fully represent the communities and customers we serve, because a diverse business is a better business. We value every colleague, their diversity and the contribution that they make. When we say you’re welcome at Openreach, we really mean it.

Secondly, the one thing the pandemic has taught us is that a lot of current and future colleagues, where and when possible, want to embrace hybrid working. Therefore, we are introducing smart working at Openreach. Smart working means having the flexibility to choose, as a team, how and where you work depending on your team’s deliverables and needs; when you are at your shared core location to connect with others and when not. It may not be for every role, and, as part of the recruitment process, you’ll have the chance to discuss smart working and how it might work for the job you are applying for.

About This Role

This is a critical and high-profile programme management role to scale product, business and operational service capabilities for the PIA product. You are accountable for the performance of the product and its improvement, measured by a set of challenging KPIs spanning operational, cost base, and customer perception performance.

Physical Infrastructure Access (PIA) is a remedy agreed with OFCOM under the Wholesale Local Access market review and sets out decisions concerning Duct and Pole access (DPA) designed to remedy the competition concerns arising from BT’s Significant Market Power.

You’ll Have The Following Responsibilities

• Provide thought leadership to develop our strategy, and design and implement that strategy with full accountability – inclusive of operational readiness and operating model.
• Lead a program senior of Process, Technical, Data and Project specialists to drive this delivery – setting a challenging plan, managing in aggregate their delivery, and managing in aggregate the risks, benefits and costs of the program.
• Engage and influence stakeholders at senior level (equivalent to internal grade A/B) across industry, OTA, and OFCOM – and within industry steering groups relationships with Communication Provider customers.
• Translate the program into an integrated work breakdown structure from which a portfolio of projects are created and delivered by the project managers who report to you, or through matrixed operational SMEs.
• Support Senior Managers in the root cause investigation of service failure, and leading projects to ensure the rapid improvement of operational process and ways of working.

You’ll Have The Following Skills & Experience

• Experience of leading complex multi-functional / multi-divisional change (delivery) programmes in a fast-paced environment including; cultural, system, process and people impact.
• Strong to expert telecommunications knowledge and with strong knowledge of access network and physical infrastructure processes.
• Strong understanding of change governance and the ability to direct a team to deliver change across a large organisation.
• Good commercial understanding of telecoms product portfolios and competitor product offerings.

Benefits

As well as offering a competitive base salary, you’ll also have a rewarding bonus scheme, access to equity schemes and an attractive pension offer.

We value different perspectives, skills and experiences. Diversity makes sense for us, our customers and our ambitions. We’re creating an inclusive working culture where people from all backgrounds can succeed. That’s why we welcome applications from all parts of the community.

About Openreach

Openreach Limited runs the nation’s digital network. We play a key role in British society, helping homes, schools, hospitals, broadcasters, government, businesses and more connect to the world.

We’re a wholly owned subsidiary of BT Group, and our customers are the 640+ communications providers who sell phone, broadband and Ethernet services to homes and businesses. And we’re on a mission - to make the country’s digital network services faster, better and more affordable.

Our people are experienced, resourceful and innovative, working on vital projects that help support the nation at work, in learning, on the move, at rest, at play, in emergencies and much more.

So if you’d like to be a part of an exciting organisation that’s making a real difference, why not join us today? You can read more here about working at Openreach.

How To Apply

It’s easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don’t worry if you need to make changes - you’ll have the opportunity to review and edit your work on the final page. We look forward to receiving your application!

Job function

Engineering operations

Main location

UK & Ireland-United Kingdom-London-London

Other Locations

UK & Ireland-United Kingdom-Lanarkshire-Glasgow, UK & Ireland-United Kingdom-West Midlands-Birmingham, UK & Ireland-United Kingdom-Antrim-Belfast, UK & Ireland-United Kingdom-Avon-Bristol, UK & Ireland-United Kingdom-West Yorkshire-Leeds

Schedule

Full-time

Working pattern

Standard

Salary

Competitive with great benefits

Closing date

Jul 28, 2021, 5:59:00 PM