Senior Operations Analyst

Job content

Who we are Vanquis helps people who are excluded by mainstream banks take control of their financial situation. Whether they’re new to credit or need a hand rebuilding their credit file to manage life better, we make sure our services are straightforward and suitable for them to succeed. We’re here to put people on a path to a better everyday life, not just our 4 million customers but our colleagues too. And we’re proud of the difference we make. You and your team

Working within our Customer Operations Strategy team this is the perfect opportunity for an experienced analyst looking to expand their skills and take responsibility for a wide remit both personally and across the team.

Providing analytical, technical, strategic, and management support across all teams within Customer Operations, you’ll be responsible for providing management with analytical insight.

That includes performance reporting, forecasting, and ensuring best practice in all projects and programmes within critical commercial end-to-end processes and solutions. As a key support function within the team you’ll assist the Strategy Manager with day-to-day team management, delegation of tasks, and colleague direction.

Read on to find out more about what you’ll be doing day to day: Thoroughly understand the Customer Operations strategies & processes in order to adovcate change, challenge the status quo, and optimise customer outcomes & business performance.

Manage stakeholder engagements and expectations in line with team objectives, project scope, and priorities.

Influencing them through dynamic utilisation of presentations, applied research, and business reportsAble to blend analytical, execution and tactical requirements and demands and pivot at short noticeAccountable for workstreams and deliverables ensuring best practice solutions are delivered and that all deployed strategies, solutions, and processes are adequately documented with appropriate controls, governance, and risks recordedImplement best practice coding solutions that adhere to stakeholder problem statements What you’ll bring to the team Being a great analyst is just one part of what we’re looking for.

You will have an enquiring mind and a desire to have a positive impact on the customer journey and experience.

This, coupled with your intelligence, organisation, communication and problem-solving skills are equally as important and add up to our perfect candidate.

Read on to find out more about the skills and experience we’re looking for: A practical knowledge of coding/programming is essential.

Its also important to demonstrate a logical and analytical approach to problem solving and generating workable solutionsUsing your strong numerical reasoning you’ll apply relevant mathematical and statistical methods to analyse problems and generate valueAble to communicate effectively at all levels, pitching oral and written communication at the right level for the audience.

Not easily pushed aside in decision making, you’ll make valuable contributions and ensure your voice is heardA true collaborator, you’ll thrive in an open and dynamic environment where value is placed on great team workA self-starter, you’ll be flexible in the work you undertake and be able to take an idea from concept to delivery and to measure the results Why Vanquis? Our colleagues are the most important part of delivering our purpose to put customers on a path to a better everyday life. If it wasn’t for their amazing efforts, ideas and energy we wouldn’t be the successful business that we are today. So we offer an attractive, competitive salary and benefits package for everyone including: Competitive base salary and rewardsDiscretionary bonus schemeHybrid working model (spending time both in office and working remotely)25 days holiday entitlement - with one day accrued for each year of service (to max 30 days)Defined contribution pension schemeExtensive opportunities for personal and career developmentFlexible and dynamic working policiesA range of initiatives offered through our Sports & Social and

Social Impact ProgrammesPerks at Work - A perks platform offering over 30,000 unique discountsFree tea, coffee and fruitDiscounted gym membershipSubsidised on-site restaurants Find out more Check out our social media channels find out more about everyday life at Vanquis - and don’t forget to follow us while you’re there! LinkedIn: Vanquis BankInstagram: @vanquiscareersGlassdoor: Vanquis BankGood luck! #MakeWorkMeanMore We know that by having a better, more inclusive culture and a diverse group of colleagues, we can support our customers and each other in the best way possible. We also believe this goes a long way to helping us live our purpose and defines why we’re here in the first place: to help put people on a path to a better everyday life.

We’re an equal opportunities employer and we want people to join us no matter how they identify, their sexual orientation, marital or civil partner status, race, colour, nationality, ethnic or national origin, religion or belief, disability or age. We want to attract and retain the best people. So, we make sure that, if people need it, they’re given all the extra support and reasonable adjustments to take part in any part of our application or interview process. We’ve also got lots of colleagues who choose to work flexibly, so please feel free to talk to us about how you prefer to work at any time. We think that if you can Be Yourself in the workplace, you’ll do your best work and enjoy being part of the team. And as a business we get to benefit from that and to celebrate all the wonderful things that diversity brings.