Operations Trainer (12 month FTC)

Job content

Who we are

Vanquis helps people who are excluded by mainstream banks take control of their financial situation. Whether they’re new to credit or need a hand rebuilding their credit file to manage life better, we make sure our services are straightforward and suitable for them to succeed.

We’re here to put people on a path to a better everyday life, not just our 1.7 million customers but our colleagues too. And we’re proud of the difference we make.

You and your team

Reporting to Manager – Operations Talent Development, this role will play a key part in ensuring that all our Operations teams have the skills and capabilities required to act as a Customer Champion:

• Responsible for the design and delivery of induction programmes across the Operations teams to ensure colleagues are equipped to deliver positive customer outcomes (operationally and behaviourally)

• Responsible for the design and delivery of training within the BAU environment which supports regulatory and operational changes

• Work with Manager - Operations Talent Development to identify training needs to shape the long term development calendar

• Support the development of management capabilities across operations to ensure we deliver strong colleague and customer outcomes

• Evaluate the effectiveness of training to ensure programmes are fit for purpose and ensure training has been embedded and is yielding the stated results

• Adhere to the defined governance for all training materials

• Support the wider Talent Team to embed companywide initiatives

Gateway Responsibilities

• Reduce Costs and Grow our business - Proactively identify and act on opportunities to reduce waste, improve efficiency, increase productivity, and grow our business.

• Play my part in embedding the Blueprint Behaviours and put the customer at the centre of everything we do - Actively ensure the behaviours we have committed to as an organisation are demonstrated, reinforced and recognised in my own area of influence

• Making work mean more - Playing my part in making Vanquis a great place to work, taking responsibility for my own Performance and Development and supporting others with theirs

• Risk Management - Identify, assess, document, manage, escalate and report the risks associated with my role and business area, ensuring an appropriate control environment

What you bring to the team

Experience of designing blended learning programmes:

• Experience of delivering impactful development interventions, face to face and online

• People Management skills to support colleagues through induction

• Design of talent interventions

• Support of management development interventions

• Project Management

• Planning and scheduling

• Communication of complex information simply and effectively, both verbally and written.

• Carrying out the full range of people development interventions from Learning Needs Analysis,

design, delivery, and evaluation in targeted Operations Areas

• Strong relationship management and partnering with the business and HRBPs and other Talent colleagues

• Strong written and verbal communication

• Operational impact across Talent and Operations - Customer and Regulatory

• Location – Chatham/Bradford

• 37.5 hours per week (Monday to Friday – Flexible working between 8am and 8pm. Some evenings

may be required for business need)

• Dynamic working environment (WFH)

• Occasional visits to other offices locations may be required (London, Chatham, Bradford)

Why Vanquis? Our colleagues are the most important part of delivering our purpose to put customers on a path to a better everyday life. If it wasn’t for their amazing efforts, ideas and energy we wouldn’t be the successful business that we are today. So we offer an attractive, competitive salary and benefits package for everyone including:

- Competitive base salary and rewards

- Discretionary bonus scheme

- 25 days holiday entitlement – with one day accrued for each year of service (to max 30 days)

- Defined contribution pension scheme

- Extensive opportunities for personal and career development

- Flexible and dynamic working policies

- A range of initiatives offered through our Sports & Social and Social Impact Programmes

- Perks at Work - A perks platform offering over 30,000 unique discounts

- Free tea, coffee and fruit

- Discounted gym membership

- Subsidised on-site restaurants

Find out more

Check out our social media channels find out more about everyday life at Vanquis – and don’t forget to follow us while you’re there!

LinkedIn: Vanquis Bank

Instagram: @vanquiscareers

Facebook: Vanquis Careers

Glassdoor: Vanquis Bank

Good luck!

#MakeWorkMeanMore