Senior IT Support Officer

View: 107

Update day: 01-06-2024

Location: Wembley South East

Category: Information Technology

Industry: Human Resources Staffing

Job type: Full-time

Salary: £17.74 - £22.09 an hour

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Job content

Senior IT Support Officer needed in Wembley paying £17.74 per hr PAYE ref: 5197756

This role is full time on a temporary basis.

Responsibilities:

Monitor incoming queues on the IT service desk system perform initial triage of all calls and assign to correct team
Take ownership of and resolve calls in line with service level agreement(s).
Identify problems, log problem records and communicate appropriately.
Provide on-site support across all sites supported by the shared service
Build and/or delivery of end user equipment, collection of equipment for repair or disposal, office moves
Document adequate information on call resolution to enable the further analysis of calls handled by the shared service but also to ensure the customer receives quality feedback in relation to their call
Responsible for ensuring that any changes they are involved in are logged and have complete and accurate information; this may require further investigation and/or liaising with customers and colleagues to establish. Ensure changes are adequately authorised and appropriately communicated to all stakeholders
Produce new or update existing documentation as appropriate for processes and procedures related to the performance of their duties and the delivery of ICT services by the shared service
The ideal candidate will have a driving licence and ability to travel to London Bridge

If youare interested in the role, please emailyour CV to verity@essentialemploy.co.uk quoting the reference number.

All our roles may be subject to pre-employment checks including references so please be prepared

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