Senior IT Manager

Job content

Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.

There are two things that we want to share with anyone considering joining us.

Firstly, we’ve got big ambitions for our colleagues and the future of the organisation. These include our vision that inclusion and accessibility drive every conversation we have and every decision we make. We want our workforce to fully represent the communities and customers we serve, because a diverse business is a better business. We value every colleague, their diversity and the contribution that they make. When we say you’re welcome at BT, we really mean it.

Secondly, the one thing the pandemic has taught us is that a lot of current and future colleagues, where and when possible, want to embrace hybrid working. Therefore, we are introducing Smart Working at BT. Smart Working means having the flexibility to choose, as a team, how and where you work depending on your team’s deliverables and needs; when you are at your shared core location to connect with others and when not. It may not be for every role, and, as part of the recruitment process, you’ll have the chance to discuss Smart Working and how it might work for the job you are applying for.

About This Role

This role is a key role in the Colleague Services Senior Management Team. In Colleague Services we own all of BT’s employee productivity and collaboration tools, webtop and devices, security software and authentication and identity platforms. The innovative end user technology that we deliver to our business helps our employees provide a brilliant customer experience.

The role holder will run the engineering teams responsible for software development of colleague portals, Group email, Sharepoint, Active Directory and Azure AD, Teams AV and Live Events, Digital Signage and Citrix Xen App and VDA solutions, alongside the full suite of Office 365 services. All are used across the business by 160,000 employees, sub-contractors and partners.

You’ll Have The Following Responsibilities

• Lead a unit of approximately 60 IT engineers, software engineers and technical platform specialists and be a key member of the Colleague Services Senior Management Team
• Accountable for service reliability across the Colleague Services platforms and portals. Continually improving service and its efficiency
• Manage end to end service involving multiple partners and vendors. Own the quality-of-service relationship with Microsoft for our Enterprise Agreement
• Accountable for mitigation of security vulnerabilities and adherence to security standards and compliance. Including ICOFR (financial controls)
• Deliver application support cost transformation with automation, adoption of DevOps toolsets and an SRE culture
• Prioritise people engagement, team collaboration and cross function working to deliver an amazing digital and colleague experience for the whole of BT Group
• Deliver on our “shift to cloud” strategy. Leading the teams migrating services into Microsoft Azure, 365, Citrix Cloud and Service Now for colleague services
• Experience migrating end user services to Service Now. Includes leading a team of Service Now automation engineers
• Experience leading agile teams using Kanban and Scrum
  

You’ll Have The Following Skills & Experience

• Proven experience as an IT Operations and Transformation leader at Enterprise scale
• Experience of managing a transformation roadmap of the existing portfolio and/or estate, including cost, process, and policies
• Able to show responsibility for operational run costs for a unit, forecasting future projects and delivering on efficiencies and allocated and directed a budget for a large project/operational expenditure
• Have experience in managing teams that are going through change and have experience in coaching and driving high performance
• Communicated business strategy to multiple audiences, including C level executives
• Experience of solving high impact, complex problems
• Collaborated on a new project with a recognised expert
  

Benefits

• 15% bonus
• Car / Car Allowance - £5,500
• 25 days annual leave (+ bank hols) with the potential to buy more
• Pension Scheme and Share Option Programme
• Discounted Broadband, Mobile and TV Packages
• Flexible benefits: cycle to work, childcare vouchers, healthcare, etc.
  

About BT

BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.

We’re now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we’re on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.

So, if you’re interested in the power of potential, why not join us today and release yours? You can read more here about what it’s like to work at BT

How To Apply

It’s easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don’t worry if you need to make changes - you’ll have the opportunity to review and edit your work on the final page. We look forward to receiving your application!

Job function

Design and delivery

Main location

UK & Ireland-United Kingdom-West Midlands-Birmingham

Schedule

Full-time

Working pattern

Standard

Salary

£51,000 - £101,000

Closing date

Jul 22, 2021, 5:59:00 PM