Senior Infrastructure Engineer

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View: 107

Update day: 07-05-2024

Location: Swindon South West

Category: IT - Software

Industry: Information Technology Services Computer Software Staffing Recruiting

Position: Associate

Job type: Full-time

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Job content

As a member of the IT Team reporting to the IT Manager, The Infrastructure Engineer will be responsible for 1st, 2nd and 3rd line helpdesk support as well as project & implementations work across the business. The candidate will become a focal point for escalations from the helpdesk, as well as lead on technical projects and will have a good attention to detail, drive and possess the skills required to communicate at all levels within the business

Key responsibilities
  • Line management of one FTE, 1st line Helpdesk member
  • Contribution to the technical roadmap, working with the IT Manager and other business stakeholders to ensure this is aligned with business needs.
  • Act as an escalation point for more challenging issues received by the helpdesk, providing innovative solutions to technical problems.
  • Ensure escalated infrastructure and systems helpdesk queries are processed efficiently in line with business expectations.
  • Liaise with 3rd party vendors for technical resolution and support with implementation.
  • Provide ad-hoc out of hours support to the business on an "as and when required" basis.
  • Provide and manage documentation of solutions, ensure documentation of resolutions to assist with future fixes.


Experience & Knowledge Required -
  • Experience of working in a helpdesk environment providing 1st-3rd Infrastructure support with some knowledge around application support
  • A rudimentary knowledge of SQL and database concepts would be a bonus.


Knowledge and experience of some or all of the following technologies (** - essential)
  • Microsoft Server 2003- 2016 **
  • Microsoft 365 Administration & Migration **
  • Exchange Online and Exchange 2012
  • Demonstratable PowerShell skills
  • VMware 4.5-6 **
  • HP Networking products
  • Unify Networking products
  • WatchGuard security appliances
  • HP Server, SAN, Desktop & Laptop
  • Dell Compellent SAN **
  • Motorola handheld devices
  • Hands-on knowledge in printer repair, thermal, thermal tape, inkjet and Laser
  • Epos knowledge
  • Experience in managing L1-L3 Networks including MPLS, VPN & ADSL Circuits
  • ITIL Awareness


Personal Attributes
  • the ability to communicate effectively at all levels
  • Exceptional attention to detail and accuracy
  • Possess a flexible approach with good team working skills
  • Demonstrates good organisational skills including an ability to prioritise effectively, deliver high quality work to deadlines in a dynamic environment
  • Possess the attributes and characteristics to influence change across the business
  • Demonstrates resilience and adaptability, ability to work under pressure and with robust characters
  • Desire to learn and become an expert in systems-oriented processes and configuration.
  • Willing to step-up when required


Location

This role will be based at the Head Office in Swindon with some adhoc remote working available.

Benefits
  • 25 days’ annual leave plus Bank Holidays
  • Life assurance
  • 50% staff discount
  • Contributory pension scheme


Salary up to £40k p/a
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Deadline: 21-06-2024

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