Senior Infrastructure Engineer

Job content

????About Sage

Sage is the proud market leader in cloud business management solutions supporting millions of small and medium size businesses globally. Sage is the market leader for integrated accounting, payroll, and payment systems, supporting the ambition of the world’s entrepreneurs.

At Sage, we’re focused on giving businesses of all sizes the technology to better manage everything from money to people. You’ll be part of a global market leader but with a very local heart. We’re a FTSE 100 company with £60m of new investment into the business, over 13,000 colleagues globally, and we continually give back to our local communities.

????Job description

Reporting to the Infrastructure Team Manager or Functional Director, the Senior Infrastructure Engineer is responsible for delivering and supporting, high quality services and/or systems to the identified architecture that exceed customers’ expectations.

You will be the subject matter expert for technical solutions and business processes in their area of responsibility.

You will also lead selected projects or activities, as required, and will collaborate with other disciplines and teams within and outside of IT to ensure consistency.

Key Responsibilities

• Deliver, maintain and implement high quality technical solutions including configuration and or maintenance of both on premise and cloud-based systems.
• Participate in all phases of the project lifecycle including technical analysis, detailed design, configuration, delivery and documentation.
• Analyse, define, document and/or review technical requirements for hosting infrastructure and supporting components, logical processes and operating systems, interfaces with other services, internal and external checks and controls, and outputs.
• Analyse business processes and identify opportunity to improve and align with strategic direction
• Produce and maintain relevant documentation to describe logical and physical configuration, standards, testing and changes where applicable.
• Undertake research on best practice guidelines and continuously strive to make improvements to the existing applications and/or systems, services and processes.
• Seek out and act upon feedback received and provide quality feedback to other team members to aid their personal development.
• Assist with activities to educate others (within and outside of IT) regarding the impacts of planned deliveries and/or in the use of relevant tools
• Ensure all work is completed to the required quality standards, identify opportunities for continuous improvement of development processes and pro-actively transfer knowledge amongst team members
• Drive the research and adoption of relevant new technologies and techniques, present findings and updates to teams in and outside of IT.
• Keep up to date with relevant technology areas and encourage others to do likewise.
• Lead the investigation and resolution of incidents, problems and major incidents to a satisfactory outcome ensuring root cause is identified and solutions defined/implemented with changes to prevent re-occurrence.

????Why Join Sage?

People make Sage great. From our colleagues delivering ground-breaking solutions to the customers who use them: people have helped us grow for more than thirty years, and people are driving our future as a great SaaS company. We’re writing our next chapter. Be part of it!

In addition, we offer competitive salary and bonus potential combined with benefits package. The benefits include generous pension scheme, cycle to work scheme, 25 days annual leave and holiday buy/sell, five volunteering days, career progression, access to 24/7 mental-health support, flexible work, inclusiveness and more!

At Sage, we recognize that the world of work has rapidly shifted over the last few years, particularly how we work. That is why we have committed to working in a hybrid way going forward. Human connection is an essential ingredient of the 4 principles that make up our Flexible Human Work hybrid framework and we want to be transparent in what that looks like when you join our Sage family. On one hand, our offices will continue to play an important role in our future and serve as a place for spontaneous conversations, connection, collaboration as well as focused time. On the other hand, we have learned to reimagine where and when we work and to unlock that flexibility and innovation for our colleagues offering them the opportunity to work flex across their home, Sage offices or customer sites.