Senior Desktop Support Analyst

Job content

Making a difference. That’s what a career at AGCO is all about. At AGCO you have a voice and the opportunity to impact our long-term success, as well as your own

AGCO is a global leader focused on the design, manufacture and distribution of agricultural machinery and infrastructure. AGCO supports more productive farming through a full line of tractors, combines, hay tools, sprayers, forage equipment, tillage, implements, grain storage and protein production systems, as well as related replacement parts. AGCO products are sold through five core brands, Challenger®, Fendt®, GSI®, Massey Ferguson® and Valtra® and are distributed globally through 3,150 independent dealers and distributors in more than 140 countries worldwide. Our diverse product line, global reach and technological solutions help our customers not only survive today’s changing landscape, but to also prosper. Visit www.AGCOcorp.com for more information.

Senior Desktop Support Analyst

Office Based – Stoneleigh, Warwickshire

Job Summary

This position is responsible for providing analytical and logistical support for end user technology across the sites directly supported by the UK End User Technology (EUT) team.

This position is responsible for all aspects of incident managements including logging, analysing, resolving, and follow up on hardware and software issues.

This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment (including but not limited to desktops, laptops, printers, scanners, copiers, smart-phones and tablets) to ensure optimal workstation performance. The person will also troubleshoot problem areas (in person, by telephone, or via remote access) in a timely and accurate fashion, and provide end-user assistance where required.

It will also include liaison with AGCO 3rd party providers for hardware and standard computer software.

Additional support for End User Technology Projects across EME small sites is also required as appropriate.

Key Responsibilities:

• Diagnose and quickly resolve all Windows applications and networking problems reported to help minimize downtime
• Install, Upgrade, Support and troubleshoot Windows 10 (and newer), Microsoft Office 365 (and newer) and any other AGCO approved desktop application.
• Follow AGCO’s approved processes and procedures for Asset Management (Hardware and Software)
• Educate end users on basic software, hardware and peripheral device operation
• Document all support related activities in AGCO’s approved Service Desk application.
• Mobile device support (smart phones and tablets) using Intune
• Provides site support and assistance to the Central IT Support Teams (Network, Storage, Telecom) as needed
• Troubleshoot and Support Audio and Video (A/V) technical issues in Conference Rooms, including Video Conference equipment.
• Manage remote site visits for PC lease replacement project.
• Support changes for SCCM/Intune/AutoPilot image build.
• Provide configuration and support for the desktop and laptop environment by creating and enabling Group Policies (GPOs), managing antivirus/encryption support on End User Computer Devices and adding devices to Intune.
• Active directory/Azure AD management including device object management, GPO management, device object clean-up, user object management.
• Recommend suggestions, modifications and additions to current standards for future modifications then communicate recommendations to Global Desktop Team.
• Other duties as assigned by Management.

Experience & Qualifications:

• Familiar with standard concepts, practices, and particular within a particular field.
• Relies on limited and judgment to plan and accomplish goals. Knowledge of IT Change Management Process as it relates to Desktop Support systems.
• Performs a variety of tasks, works under general supervision.
• Typically reports to a Project Leader or Manager.
• Lift and carry up to 50 pounds of equipment short distances.
• Any of the following technical certifications:
• Microsoft Windows 10 or higher certifications (MCP, MTA, MCSA, MCSE)
• Driving licence is desirable

We offer the following benefits:

• Basic salary: £competitive
• A company performance / Individual performance related bonus (7%)
• Defined Contribution Pension Scheme (The company contributes up to 10% for a 5% employee contributions)
• Life assurance and critical illness cover for Pension members
• 26 days holidays + statutory holidays
• Holiday trading
• Confidential Employee Assistance Programme for employees and their immediate family
• On-site parking
• On-site restaurant

Employee development and growth is part of our company culture. If you are looking for an opportunity to work in an inspiring multinational environment for a leading global player of agricultural solutions, we look forward to receiving your application!