Senior CRM Executive

Job content

The OpportunityThis is a fantastic opportunity for a talented individual looking to progress their career, to join our Marketing and BD Team as a Senior CRM Executive. the role will be based in our Bath office however hybrid working will be available.As the Senior CRM Executive, you will play an integral part in the client’s journey and continued relationship with the firm. This is a varied role, working with a number of different stakeholders across the firm. This role will include designing, updating and delivery of our Client support function and maximising the use of our CRM, ensuring they maximise engagement, customer service and profitability. The role will include reporting on client engagement to ensure we are meeting our objectives.Reasons to apply

• Opportunity to gain invaluable experience and skills that will contribute to your career, you’ll have the opportunity to work closely with our specialists across the firm.
• To be part of an ambitious, collaborative and friendly national firm where our culture and values are at the heart of everything we do. We believe our people are our greatest asset and strive to create the best place to work.
• Excellent benefits for our people, with a focus on wellbeing and development at the forefront.
• Hybrid working - Stone King are proud to be signatories of the Mindful Business Charter as part of our commitment to mental health and wellbeing. We want to support all of our people in achieving a healthy work/ life balance, and would be happy to speak with prospective candidates about flexible working arrangements.

Key ResponsibilitiesGeneral duties include but not limited to:

• Introduce and implement key projects across the firm, along with the new CRM system.
• Work with the lawyers to help them use the CRM and other methods to improve client care and client communications throughout the firm.
• To provide inhouse training and processes to help improve the client experience.
• To work with the BD team to help use the current client knowledge to help produce improved tailored proposals.
• To manage some on-going, strategic client programmes
• To work with the compliance team to monitor existing client care and to find solutions to help improve the process.
• To support and lead on the development and growth of this area of work
• Salesforce experience would be preferable but not essential.

Requirements

• The successful candidate will ideally have experience in professional services.
• Salesforce experience would be preferable but not essential.
• Excellent communication skills
• Highly organised with good project management skills
• Excellent verbal and written communication skills, with the ability to write concise, interesting and accurate copy for a professional audience.
• Practical working knowledge of content management systems
• Strong interpersonal skills with experience managing relationships with a range of internal and external contributors.
• The ability to work under pressure and able to the meet deadlines

Our FirmWe are an ambitious, collaborative and friendly firm recognised as leaders in our field with offices across the country. Our culture and Core Values are at the heart of what we do. We know that our Firm can only succeed with the right people, and that is why we employ talented individuals who want to work for a Law Firm that is among the best in the UK has a leading reputation and is top ranked in Chambers and Legal 500Individual differences are embraced at Stone King and we strive to create an environment in which people feel supported and able to be themselves. As well as signing up to the Race Fairness Commitment, we have a Diversity, Equality and Inclusion Strategy Group, along with Diversity & Inclusion Allies.We are committed to promoting an inclusive working environment that supports the growth and development of all our people, and we welcome applications from candidates of all ethnicities, disabilities, social backgrounds, age, sexual orientations and gender identities. As part of our continued commitment to an inclusive working environment, we are proud to have signed up to the Age Friendly Employer Pledge.Stone King are also proud to be signatories of the Mindful Business Charter as part of our commitment to mental health and wellbeing. We want to support all of our people in achieving a healthy work/ life balance, and would be happy to speak with prospective candidates about flexible working arrangements.We want our recruitment practices to be as inclusive as possible, so please let us know if you need us to make any reasonable adjustments during the application or interview process to help you perform to your best.Benefits

• Competitive salary
• Profit Share Scheme
• Cycle to work scheme
• Employee Benefit Platform
• Profit Share Scheme
• Private Medical Insurance
• Life assurance (4 x salary)
• Pension scheme
• 28 days holiday (in addition to statutory UK holidays)
• Additional day allocated for CSR activities per annum

Closing date: 30 June 2023Adverts normally close at midday on the closing date, however vacancies may close early if sufficient applications have been received. Therefore we would encourage you to submit your application as soon as possible.Stone King LLP is an equal opportunities employer. We are committed to ensuring equality of opportunity by encouraging all our staff to achieve their full potential and guaranteeing that all employment decisions are taken without reference to irrelevant information or discriminatory practices.#LHybrid