Senior Account Manager

Job description

* Senior Account Manager, Digital Client Services, Multiple Client Potfolio
* Cloud, Digital, data platforms. Technology innovation. Digital Strategy
* Account management, business development, account growth.

Candidates must be able to spend a minimum of 2 days / week on client site in Birmingham plus 1 day a month in London, Kensington Head Office and the rest remote.

The Company:
Leading IT solutions organisation with 20,000 employees worldwide and 1000 in the UK providing services to both the private and public sector with excellent reputation for supporting their clients with first class service, unrivalled domain expertise, innovative propositions and leading-edge technology solutions.

This role will work in the Digital Solutions division to design, build and operate complex cloud, digital and data platforms for some of the UK’s leading public and private sector organisations. Constantly innovating with new technology ventures launching this year, our client is passionate about delivering great outcomes to their customers and proud of their long- term engagements in both ongoing project delivery and service management.

Culture:
With a policy to recruit, develop and retain the very best staff and empower them to provide outstandingly high-quality work for their clients operating in a fast-moving marketplace, our client believes certain fundamental values set their people apart.

* We believe in best quality service and delivering outstanding value to our clients
* We take pride in our work and in being flexible, innovative, resourceful and distinctive
* We ensure that anyone we deal with (client, supplier or colleague) is treated with courtesy and respect
* We take responsibility for our actions and always act with honesty and integrity

The job:

As part of the Client Services team, you will be working a small portfolio of clients in Retail and Leisure and public sector and delivering against commercial, strategic and client satisfaction targets.
c.60% of your time will be focused on one key client and will require spending one day a week on client site.

The role involves:

* Building, managing and developing client relationships and understanding their digital strategies
* Development of account plans and solutions to your clients’ strategies
* Growing the breadth and depth of services provided to your clients
* Overseeing the delivery of projects working alongside a project manager for larger projects
* Leading client facing meetings and drafting commercial documents and proposals
* Supporting pitches

You will be working to understand the clients’ business needs and working collaboratively across internal teams to deliver best in class solutions. The Account Manager role is hugely rewarding, as success requires a good understanding across a range of sectors, consultative selling skills, knowledge of the wide range of business capabilities and delivery of interesting projects.

There is a commission / bonus element to this role - OTE £75K

Responsibilities:

* Build and manage client relationships at all levels
* Gain an understanding of your clients’ different business divisions and be the trusted partner who will provide solutions to their digital needs and strategies
* Develop, maintain and deliver against an account plan
* Co-creating a client roadmap which you will be responsible to deliver
* Supporting delivery of bi-annual business reviews and helping ensure they are thought provoking and innovative
* Identify upsell and cross-sell opportunities across the Digital Solutions group
* Show YOY revenue growth on your accounts
* Be responsible for your account commercials and profitability
* Co-ordinate internal teams and SME’s to ensure we are always providing value and are the trusted and innovative partner
* Overseeing the delivery of projects by working with the relevant project manager and helping manage internal cross-functional teams, including dedicated client teams and subject matter experts
* Review delivery against the client’s SLA; take ownership of client reporting internally and externally; for example: forecasts, burn, status, etc.

Skills and experience:

* Strong communication skills and ability to effectively manage client relationships
* Proactive individual who has a solution-focused mindset
* Passionate about delivering quality work for your clients
* Detail orientated
* Solid understanding of digital solutions including cloud hosting and digital development
* A background in consultative selling
* A desire to work with as part of a team
* Strong organisation and facilitation skills
* Team player with excellent written and verbal communication skills
* Structured and clear thinker: ability to prioritise a demanding workload
* The ability to absorb information and learn quickly. You are a logical thinker that connects the dots and always strives to proactively identify risks or issues that could impede delivery

What we can offer you:

Progression:
Understanding that your career progression is important to you, people get promoted on merit, when they are ready. This means that your career is completely in your own hands and there is never a ceiling for your progress. Everyone’s career path is different and employees are welcome to explore different areas and try out new skillsets. Just because you start off down one path doesn’t mean you are committed to it indefinitely - you will have the freedom to carve your own career path.

Flexibility: