Security Optimisation Manager

Job content

Security isn’t always the first thing that comes to mind when you think of BT, but when it comes to keeping everyone safely connected, We Are The Protectors. We deal with thousands of cyber-attacks every day, so that millions of people can safely go about their daily lives and run their businesses. We deliver vital work at scale, with real breadth and impact. We connect for good.

About This Role

This is an opportunity to play your part and protect our company, our customers and our communities from cyberattack. Be part of a dedicated team and get ready to be challenged every day to make the most of your skills and experience. You’ll learn from those around you, and from outstanding training and development resources to become even better at what you do. With the best technology at your fingertips, you’ll be part of a friendly and flexible working environment where your contribution is always valued.

Our purpose is to use the power of communication to make a better world. For each other, for our customers, for society and our communities.

• Security incidents carry financial costs and can impact our brand and reputation. Proactively preventing, detecting and responding to incidents allows BT to reduce risk to the business and our customers.
• Understanding the customer to facilitate their strategy, by leveraging people, process and technology to deliver the most efficient and effective service possible to the customer.
• Responsible for the relevance, effectiveness and efficiency of the service towards the customer during the service initiation/transition phase and during in life operations and will act as a trusted advisor.
  

Your role places real value in finding and adapting ways to protect and support our people, customers & communities.

You’ll Have The Following Responsibilities

• The SOM is to be the customer advocate for the BT Security products we provide to the customer and assist in the optimisation of those products to meet customer ongoing requirements.
• Attend regular meetings with the customer to review the performance of the security service and will assist in the raising of service credits if required. The meetings will be scheduled on a regular basis depending on the level of graded service model chosen.
• Proactively assist the customer to understand and lead value support activities, and the offenses provided by the Security Service with guidance on tuning, log source selection and configuration to provide continuous improvement cycle.
• The SOM will work with the Application manager / security sales lead to present end of life reports to the customer and provide recommendations on devices that will be going end of life during the contract period.
• As part of the systems vulnerability and patching process, the SOM will provide the customer interaction to ensure the systems remain up to date and secure against the latest threats.
  

The Skills Required

You’ll have the following skills & experience

• Extensive experience and technical awareness across Cyber Security Operations.
• Stakeholder management, communication and influencing skills, at a senior and client level.
• Inspiring communicator able to articulate findings to stakeholders and translating complex topics
• Ability to drive and support a business strategy, influencing effective change across an end to end solution. (e.g. Transformation, Use-Case, Initiatives etc)
• Knowledge of current project management strategies
  

Experience You Would Be Expected To Have

• Individual should have significant experience and understanding of operational factors, contributing to the delivery and end to end effectiveness of a security service.
• Experience of customer facing roles, and knowledge of the business drivers to help operational teams deliver relevant, effective, efficient and quality service to customers
• Experience with using Security solutions either within an operational or delivery environment
  

Security Clearance: The nature of our work means you will be expected to obtain and maintain a SC clearance, so if you don’t currently have one, we will need to undertake pre security checks before starting the role with us.

Benefits

• Free BT Broadband
• Discounted TV & mobile packages and BT products
• On target Bonus
• Share options and 10% pension contribution
• Professional development and paid for industry certifications/qualifications
• Flexible benefits/rewards including dental insurance, healthcare, gym memberships etc.
• Well-being support for you and your family
• 3 days paid volunteering a year
• Flexible and smart working (subject to business needs)
  

Security isn’t always the first thing that people think of with BT, but it is one of the fastest growing parts of our global organisation. We protect our networks from more than 6,500 cyber-attacks each day, invest over £40m in research each year and employ more than 3,000 people - which makes us the largest private cyber security employer in the UK. With incredible opportunities to learn, develop and grow your skills, we’ll invest in you, nurture potential and shape your future – whatever your background or experience. You can find out more about Security in BT here

In today’s world, safe and secure digital connections have never been more vital. You’ll be joining a global company operating at the forefront of the information age: BT employs 90,000 people in 180 countries. With huge scale, we’re capable of achieving great things, striving to be personal, simple, and brilliant for our customers whilst creating an inclusive working environment where people from all backgrounds can succeed. Play your part. Make a difference. We are the Protectors.

How To Apply

It’s easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don’t worry if you need to make changes - you’ll have the opportunity to review and edit your work on the final page. We look forward to receiving your application!

Job function

Cyber security

Main location

UK & Ireland-United Kingdom-Lancashire-Skelmersdale

Schedule

Full-time

Working pattern

Standard

Salary

Competitive with great benefits

Closing date

Jul 7, 2021, 11:59:00 PM