Salvage Parts Executive (Parts Advisor)

Job content

Salvage Parts Executive (Parts Advisor)

Full Time – Permanent

Salary: Up to £25,750

Hours: Monday – Friday 08:00 – 17:00

Location: Rushden, Northamptonshire

Overview

As a Salvage Parts Executive (Parts Advisor), you will be working within a small, close knit team where you will be involved with many responsibilities that will vary day to day.

From photographing and listing parts, processing orders, to giving out customer advice and everything in between; you will be responding to online messages, calls over the phone, and via email, giving out useful advice and help to anyone that needs to find out more about the products.

You will help to manage our customer base and will develop relationships to ensure that you are the go-to person whenever they need it!

You will manage and process all tasks and associated paperwork correctly and in a timely fashion.

Being able to work well as part of a small successful team is key, as is the enthusiasm and ambition to learn and develop.

To succeed in this Salvage Parts Executive role, you will need to have a keen eye for detail, excellent organisation skills and be able to provide outstanding customer service.

You will be dealing with customers online, over the phone and in person, as well as working with the rest of the Salvage Team and workshop team.

Benefits

• Pension Scheme
• Life Assurance
• Employee Assistance Programme
• Annual Leave 23 days Plus Bank Holidays

Primary Responsibilities

• Receiving parts
• Photographing and listing parts
• Selling parts
• Packaging parts for distribution
• Communicating with customers
• Working with other teams
• Maintaining a strict, clean, tidy parts department
• Maintain and control the secure check-in and issue of parts and ensure the accurate recording of all items.
• Manage customer enquires swiftly, courteously, and efficiently, ensuring the highest standard of customer care and satisfaction.
• Undertake to actively increase business of parts sales wherever possible.
• Carry out any other duties as requested.

Skills & Experience:

• An experienced Parts Advisor with previous working experience in a busy Parts Department.
• Experience in a customer facing role with Outstanding Customer Service
• A strong Communicator who is used to dealing with the General Public.
• A background in, or knowledge of automotive parts and in particular, Motorcycle parts, is preferred.
• Able to work to sales targets.
• IT literate – Competent/ ability to learn on computer-based systems - Excel and eBay knowledge preferable.
• Communicate clearly & concisely, written or verbally at all levels with internal & external customers.
• An eye for detail with great organisation skills
• Flexible in your approach to the role.
• Enthusiasm and willingness to learn.
• Excellent team player but also the ability to work under own supervision.
• Strong organizational and prioritization skills.
• A high level of accuracy & attention to detail.
• Observe health and safety and COSHH regulations at all times.

About MCE

MCE Group is a collection of corporate entities with common shareholding and some common Directors specialising in the provision of motorbike insurance, employing 400 people in the UK, Gibraltar, India and the Philippines.

Comprised of MCE Insurance, the original broking arm and MCE Insurance Company, the Gibraltar-based underwriting arm, the business led by CEO Julian Edwards, has expanded its product portfolio since 2012 to cover car, van and roadside assistance.

MCE is taking a new approach to insurance, one that streamlines, automates and demystifies the existing, archaic industry processes to ensure that customers are in control from start to finish and have all the information they need when they want it and how they want it.

MCE has no gender pay gap with women making up 31% of the Leadership Team and has a long-standing commitment to the development of its people. Nearly a quarter (23%) of MCE employees have been with the firm for more than 10 years, 36% have secured professional qualifications and 57% started their career at MCE at entry level.

At MCE, we believe there is always a better way of doing things and we will continue to be guided by that belief, by the needs of our people and by the demands of our customers.

Apply for Role:

send your CV to: careers@mceinsurance.com