Sales Support Administrator

Field Sales Support Assistant

Hours of work: Monday to Friday with shifts of 9am-6pm and 10:30am-7:30pm in weekly rotation

The Role:

The Field Sales Support Assistant will provide sales support to all members of support at our HQ and regional team in line with regional and channel objectives. They will be a highly organised self-starter who can not only follow instructions accurately and on time, but will also take responsibility for driving support efficiency and suggesting new ideas and processes for improvement. This is a broad role requiring a high degree of initiative and is likely to cover areas including: general support and administration, sales reporting, escalations/complaints and inbound/outbound calls

What’s on offer:

Benefits:Quarterly Sales Incentives including trips abroad, VIP trips to O2 Gigs and exclusive sporting events such as Royal Ascot, Champions League football etc , Health Plan.

The Job:

• Day to day administration and support to all the sales channel
• Ensure queries are done in a timely manner
• Create reports as requested by line manager
• Assist in chase-ups of accounts that are in provisioning, rejected, GW approved or HTQs and assisting in their progress
• Assists sales agents with inquiries by email
• or phone
• Ensure all the compliance rules are followed
• Assist sales agents with the verification process over the phone or via emails

Experience and Skills required:

• Highly organized, pro-active and responsible self starter
• Ability to multi-task
• Able to work under pressure and within tight timeframes
• Strong initiative and can demonstrate a desire to improve all areas of operation
• Excellent written skills
• Experience of working in a busy sales office desirable
• Good communicator - able to manage challenging sales people
• Take responsibility for own actions and development
• Willingness to take on additional tasks as and when required
• Good role model
• Demonstrate positive attitude at all times

The Company:

XLN Business Services is an award-winning company and the UK’s fastest growing independent telecom service provider focusing on the micro-SME sector. We supply business phone lines, mobile, business broadband, card processing terminals and energy to more than 130,000 customers.