Field Service Technician

Job content

Company Description
Focal Systems is the industry leader in retail AI solutions. We are a Silicon Valley-based startup that has more than doubled in size every year since our founding. Our mission is to automate and optimize brick-and-mortar retail using deep-learning computer vision. Focal has been deployed at scale with the top retailers in the world. We are looking for smart, creative, and passionate people who love to learn, enjoy thinking critically, share our values, and want to build a great and enduring company.

We have built the next-generation operating system for brick & mortar retail. This OS leverages shelf-mounted cameras that constantly measure the state of the retailers’ shelves and use that information to order quicker and smarter, planogram better, and schedule, direct, train, and manage their staff. We have proven this with major retailers around the world.

Job Description
We are currently expanding our operations throughout the UK. We are looking for a Field Technician / Team Lead who can lead and champion deployments for our first customers in your area. This role will have overall accountability for the successful deployment, maintenance, and adoption of our system. This is a part-time position working flex hours with a path to a full-time position.

Responsibilities
-Onboarding/scanning products into the system
-Routine stops at our client locations for battery swaps and diagnostics
-Onsite and offsite maintenance
-Learning to build devices and deploy them
-Dynamic oversight of services and operations
-Reporting anything relevant happening in the field back to our Product Team

Requirements
-2+ years’ experience as a Field Service Technician supporting optical, electronic or telecommunication devices
-Organized, detail-oriented, dependable and self-sufficient
-Interested in technology
-Thrive in a fast-paced environment
-Want to grow into a Manager role
-Flexible with their schedule, including nights and weekends
-Must have a valid driver’s license and reliable access to a vehicle

Why Focal Systems
Strong Mission and Values
We are a tightly-knit team with an ambitious mission and a strong set of core values, which define our approach to business and have successfully guided us since inception.

Exceptional Team
We are a team of hard-working, fun-loving professionals from some of the most eminent universities, research labs, and tech companies of our time. We pride ourselves on recruiting exceptional individuals to help us redefine the state-of-the-art.

Outstanding Partners
We work with 10+ of the largest retailers in the world and have a world-class roster of investors, advisors and partners to support & advise us in our endeavors.

Benefits
Paid Time Off & Sick Time

Job Types: Full-time, Part-time

Pay: £13.20 per hour

Schedule:

• 8 hour shift

Work Location: In person