Sales Consultant

☞ Travelopia

View: 106

Update day: 25-05-2024

Location: Northwich North West

Category: Sales

Industry: Travel Arrangements

Position: Associate

Job type: Full-time

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Job content

Are you looking for a career change? Passionate about travel and creating meaningful relationships? Join our Headwater sales team! We offer hybrid working and require the successful candidate to come into our lovely office 3 days per week.

If this is you then please read on!

We are looking for a Sales Consultant to join our sales team on a permanent basis, coordinating the most outstanding self-guided holidays for our customers, and working as part of a close-knit team.

Our experienced Sales Leaders offer extensive training, mentoring, performance coaching, and personal development plans to accelerate your development and progression within our global business. With expected OTE earnings of £30K+ annually, we’re offering a highly competitive package, with plenty of travel perks, built-in flexible working, and in a well-established and marketing-leading organisation.

Headwater is part of the Adventure division at the Travelopia group - we are travel experts. Our award-winning travel brands build outstanding experiences for our guests and our diverse portfolio of travel businesses are unified in their common purpose “To enrich lives through inspiring travel experiences” for not only our guests but also for the people and places we visit.

The sales department covers incoming and outgoing sales calls, live chat and online customer contact channels and is dedicated to crafting exceptional experiences for our customers through great communication, assisting amazing user journeys online and impactful multichannel sales activity. Customer insight and performance results drive our thinking, ensuring everything we do is engaging & effective, timely & targeted and most of all customer led.

What will you be doing?

  • Answering incoming and outgoing sales calls always delivering exceptional customer service
  • Responsible for end-to-end contact of the booking process whilst maintaining customer relationships throughout
  • Live chat and email customer interaction within given service level agreements
  • Successfully create full customer package holidays including arranging flights, ferries, car hire, transfers and liaising with hoteliers before and after the point of sale
  • Ensuring holidays are booked within a reasonable timeframe and collaborating with internal departments to facilitate a speedy confirmation from lead to completion

What are we looking for?

  • Travel industry, sales, or customer service experience
  • Excellent listening/communication skills and the ability to bring travel experiences to life and build trust
  • Genuine passion for excellence in customer care
  • You will have meticulous attention to detail and the ability to multi-task effectively
  • The confidence and determination to work towards individual and team targets
  • Flexibility to support the business in conducting ad-hoc tasks to facilitate customer requests.
  • European travel and geographical air/rail experience would be beneficial however we encourage candidates with all different types of sales backgrounds
  • Use of previous reservations systems and computer platforms desired but not crucial alongside, Excel, Outlook and other Office applications

Join us and in return you will be rewarded with:

  • Competitive salary and benefits with commission-based incentives
  • 33 days annual leave that increases with length of service (including bank holidays)
  • An enhanced employer contribution pension scheme
  • International health insurance and Life insurance
  • Travel benefits and retail discounts

If you want to play a key role in the delivery of our Headwater trips, then apply today!

We believe people are happier and perform best when they are able to be their true self, and that diverse teams deliver better results.

Together we will cultivate a diverse, equitable and inclusive environment, where everyone can flourish. We are committed to driving change through increasing awareness of, and counteracting, unconscious bias; building an inclusive culture, and embracing diversity in all its dimensions.

Travelopia is committed to ensuring a work environment that is open, accessible, and inclusive, removing barriers for all individuals. If you require accommodations/additional support to participate in the recruitment and selection process, kindly inform us. Our hiring team will work with you to provide suitable accommodations/additional in a timely and confidential manner. Information received will be handled with the utmost discretion.

To request accommodations, please contact our team at Talent@Travelopia.com

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Deadline: 09-07-2024

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