Sales Assistant

Job Title: Sales Assistant
Hours: 12
Location: Melton Mowbray
Reporting to: Store Manager

WHO WE ARE AND WHY US:
Henry J Ryman, founder of Ryman, opened his first store in London at Great Portland Street in 1893, and there is still a store there today.
Ryman is part of Theo Paphitis Retail Group, which comprises Ryman, Robert Dyas, Boux Avenue and the London Graphic Centre.
The Ryman brand values are quality, value, reliability and service. These have been developed and nurtured for over 100 years making Ryman the acknowledged leader in its field.
Over the years, we have grown, developed and extended our offering to provide the very best in stationery, office supplies, and technology and office furniture. With over 220 stores and our online shop, our business accounts and special discounts for students, our unrivalled product knowledge, range and service, and our commitment to giving you the very best products, we are still just as passionate about stationery as Henry was on that very first day.
We are a people oriented Company which thrives on supporting its colleagues by providing them with the knowledge, tools, policies and procedures they need to excel in their role. We are committed to providing our colleagues with development opportunities, job satisfaction and of course some fun whilst working!

OVERALL PURPOSE AND SCOPE OF THE JOB:
In your role you will be responsible for providing a high level of customer service to ensure our customers are happy with their experience shopping with Ryman. Your role is to assist the store manager and your colleagues with achieving sales and profit targets by maintaining the highest standard of service, following Company standards.

MAIN DUTIES AND RESPONSIBILITY:
Customer Experience

• 
  Contribute towards making Ryman the number one High Street Stationer by providing a consistent high level of customer service
• Suggest related sales and alternative products when necessary
• Advise customers on the location, selection, price, use and care of goods available from the store, with the aim of encouraging them to purchase and return in the future
• Advise the customers of the Company refund or exchange policy as appropriate
• Accept correct payment for goods and operate the EPOS system in line with Company policy and procedure
• Confidently and professionally handle customer complaints and difficulties, including returns, to ensure customer retention
• Maintain an up to date knowledge of products

Managing Stock Control

• Check in goods against delivery notes as and when required
• Work alongside colleagues to ensure deliveries are put away correctly and safely
• Promote high visual merchandising standards
• Control and return stock in accordance with Company policies and procedures
• Assist in the stocktaking as required
• Use of security equipment such as soft & hard tags and alarm

Security, Health and Safety

• Operate the till in an efficient manner, processing all transactions with a high regard to customer care and loss prevention procedures
• Carry out stock replenishment and when required maintain accuracy of our stock systems in line with Company policies and procedures
• Ensure that the security of the stock and store is maintained at all times and within agreed Company policies procedures

Team Working

• Create a positive and fun atmosphere
• Recognise where help is required and proactively support other members of the team
• Contribute towards achieving the team’s goals at all times
• Take initiative throughout the day and don’t wait to be told
• Participate in team briefings/meetings

Increasing Sales & Profit

• Help to achieve and maximise sales and profit budgets
• Recognise and act upon opportunities to increase the value of sales by offering appropriate additional items
• Develop store sales and profit through effective use of product displays, promotions, point of sale, stock availability and in particular sales techniques and customer service
• Propose ideas to store manager for the improvement of the store, with particular reference to merchandising and sales promotions
• Implement promotional activity to maximise and sustain sales in the time frame required
• Participate in all store incentives as required

Company Standards, Procedures & Policies

• Ensure all areas of the store are kept clean and tidy through good housekeeping and safe working practices in line with the Company’s health and safety policies and procedures
• Ensure security and health and safety policies and procedures are adhered to at all times to prevent any risks

ADDITIONAL RESPONSIBILITIES

• Adhere to Company’s values and behaviours at all times
• Undertake such duties as may reasonably be required by the store manager
• Work well independently and as part of a team
• Be dedicated to learning and developing your own skills

WHAT YOU WILL GET FROM US:

• Fantastic training to help you complete your role and be the best you can be, with the option to continue your development into a more senior role, if you choose to progress within the business.
• A great Team to work with where you can progress and make a difference at all levels.
• An opportunity to complete an apprenticeship in Retail.
• Fantastic weekly bonus (discretionary) should you and your Team hit your weekly targets.
• Ongoing incentives to reward your performance.
• Generous discount at Ryman and the other brands within the Theo Paphitis Retail Group

PLEASE NOTE THIS JOB DESCRIPTION IS NOT EXHAUSTIVE AND YOU MAY BE REQUIRED TO CARRY OUT OTHER DUTIES AS AND WHEN REQUIRED.