Sales Administrator

☞ Longley Concrete

View: 106

Update day: 11-06-2024

Location: Dewsbury Yorkshire and the Humber

Category: Administrative / Clerical / Assistant Civil / Construction Sales

Industry:

Job type: Permanent

Salary: £21,000 - £22,000 a year

Loading ...

Job content

Sales Administrator - Dewsbury

Ibstock plc is a market leading manufacturer and partner of choice for innovative clay and concrete building products, building the face of Britain for over 200 years.

We’re no ordinary manufacturing business. Through our principal products of clay bricks, brick components, concrete roof tiles, concrete stone masonry substitutes, concrete fencing, pre-stressed concrete products and concrete rail products, we’re committed to providing new solutions to today’s social and environmental challenges for the new build housing and domestic repair, maintenance, improvement markets (RMI) and infrastructure.

Many of our long-standing customer relationships have lasted over 40 years. Our customer focus is based on quality, service and consistency and our service-led ethos is one of the key drivers in the growth of our market share over the past 10 years.

We are currently recruiting for a Sales Office Administrator to join our Supreme Team at our site in Sittingbourne. This position is full time.

The Sales Office Administrator role is a key customer facing role within the business and is responsible for providing a consistent customer experience from initial telephone enquiry through to sales order processing. The successful candidate will be efficient, adaptable and well organised with excellent customer service skills.

Key Responsibilities Include:

  • Effectively manage large amounts of incoming calls
  • Identify and assess customers’ needs to ensure enquiries are dealt with in timely manner to achieve satisfaction
  • Build sustainable relationships
  • Process all customer orders
  • Provide accurate information
  • Keep records of customer interactions and file quotation / order documentation
  • Handle customer complaints within the agreed timeframe and follow up to ensure resolution

Essential Qualifications and Experience:

  • Strong communication skills
  • Team Player
  • Relationship building
  • Empathy
  • Time management
  • Proven customer service experience
  • Strong phone contact handling skills
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt to different types of characters
  • Excellent communication skills
  • Ability to multi-task, prioritise and manage time effectively
  • Exposure to the construction industry desirable but not essential

Please note: it is our policy to verify all relevant qualifications. You will be required to provide substantive proof of your qualifications, so that we can verify them with the awarding body.

Ibstock PLC are committed and passionate about building a diverse environment. We are proud to be an Equal Opportunity employer. You will receive consideration for employment without regard to gender, gender identity or expression, sexual orientation, race, religion, national origin, disability or age.

Loading ...
Loading ...

Deadline: 26-07-2024

Click to apply for free candidate

Apply

Report job
Loading ...
Loading ...

SIMILAR JOBS

Loading ...
Loading ...