Risk & Compliance Assistant

Practice Area: Governance & Risk

Location: London

Vacancy: Risk & Compliance Assistant

Working hours: Monday to Friday, 9am to 5:30pm

Duration: Permanent

The Firm

Capsticks is a leading provider of legal services to the health, social care, housing and emergency services sectors, as well as in the field of professional discipline. The firm has a turnover of c£50m and around 550 staff - including 400 fee earners - across 5 offices nationally. We act for a wide range of long standing clients in both the public and private sector, including all forms of NHS organisations, governmental and regulatory bodies, registered providers, insurers, police, fire and rescue services, independent health and social care providers, charities and GP practices.

Further details about the firm and the type of work carried out can be found on our website at www.capsticks.com.

The Role

This is a an entry level role in a busy Governance & Risk team responsible for the development and maintenance of effective governance, risk management, quality and legal and regulatory compliance at Capsticks. It is a great opportunity for someone looking to build a career in compliance and risk.

This role is within our G&R Operations Team and reports to our Operations Team Leader. The Governance & Risk Analyst’s primary focus will be on data collection and management, logging incidents, updating spreadsheets and producing reports but will also deal with routine queries on a range of risk and compliance issues, escalating more complex queries to our Executive Team. The Analyst will also assist in maintaining the firm’s quality and information security accreditations.

Training will be given by the G&R team and at least 70% of the training will be on the job training and learning whilst undertaking tasks.

Main Duties and Responsibilities

Data management

• Assisting the Operations Team Leader to manage information within the division and present it in an easily understandable way
• Analyse statistical data and produce reports for various committees which identify and monitor trends
• Review reports produced by systems checking for compliance with our email policy

Data protection & GDPR

• Deal with the logging of data breaches and responding to those which are routine
• Assist with subject access and data deletion requests
• Organise the Cyber Risks Security Committee

Complaints

• Logging and tracking complaints to ensure responses and updates are provided in agreed timescales

Professional indemnity

• Log and track circumstances and claims
• Send out the quarterly request for declarations of claims and personal interests

Information barriers - conflicts/confidentiality

• To set up information barriers within the case management system

Training

• Deliver induction and other compliance training
• Manage the compliance training platform and monitor the completion of the compulsory online training

Communications

• Assist with creating a planned programme of compliance communications to the firm and send out weekly communications

Accreditations

• Assist with the organisation of external audits and take part in these as needed
• Under the direction of the Operations Team Leader carry out planned audits for the firm’s accreditations

Other duties

• Undertake horizon scanning for any new developments in the G&R sphere
• Produce a "bogus firm" report
• Assisting with projects on an administrative basis

Capsticks is committed to recruiting the best people to maintain its status as legal adviser of choice and the successful candidate will need to demonstrate:

• Previous administration experience in a busy environment
• A willingness to share ideas and suggest improvements
• Ability to be a team player
• An interest in compliance and governance and risk issues
• A self-motivated proactive approach and the ability to manage your own workload;
• Problem solving skills;
• Good communication (written and oral) skills;
• An excellent telephone manner;
• Excellent attention to detail;
• The ability to work to tight deadlines on a daily basis and remain calm under pressure;
• Good interpersonal skills, highly organised and reliable; and
• Advanced skills in Microsoft Excel (including use of formulae and pivot tables) and data manipulation.

Experience

• Educated to degree standard or can demonstrate relevant work experience

Please apply with a combined cover sheet and CV through the apply button located on this page.

The Governance & Risk Team is enthusiastic and committed to driving forward the Capsticks Way which is demonstrated by acting ethically and doing the right thing. We are looking for someone who help the G&R team manage data and produce meaningful reports to highlight trends whilst assisting with routine enquiries. If you are interested in applying for this position please visit our website and submit your application via the online portal.

Capsticks is an equal opportunities employer

At Capsticks we value diversity and we are committed to creating an inclusive and supportive working environment where everyone is able to be themselves and reach their full potential. Capsticks is committed to providing equal opportunities for all and therefore we welcome the unique contributions that you can bring in terms of your education, background, culture, ethnicity, race, nationality, sex, sexual orientation, gender identity, age, disability, neurodiversity, religion and beliefs.

Capsticks is an agile firm and is open to conversations about flexible working.

In 2020 Capsticks achieved a 1 star accreditation from Best Companies, the specialists whose recognition programme is the standard for workplace engagement. The Best Companies accreditation is really important to Capsticks as it focuses on the trust and value we place in our people, their wellbeing and their careers.