Retail Sales Advisor

☞ Tapi Carpets & Floors

View: 102

Update day: 01-06-2024

Location: Falkirk Scotland

Category: Consulting / Customer Service Sales Merchandising / Purchasing / Supply Chain

Industry: Retail Wholesale

Job type: Full-time

Salary: £23,000 - £26,000 a year

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Job content

WHO WE ARE


We’re Tapi, a flooring retailer with a difference, and we’re here to change the world (well… the flooring world at least). We’ve started a revolution and it’s contagious. In 6 years, we’ve opened over 150 stores and with a flock of mobile showrooms buzzing around the country, we’re serving our customers like they’ve never been served before. We’ve rapidly built our position as number 2 in scale, and number 1 in service in the UK since we were born. And we’re not stopping there…


Floors are what get us out of bed in the morning and putting a smile on our customers face is our daily motivation. We deliver incredible service for anybody, any house, and any budget. Our (not-so-secret) secret to our success is our people.


We’re not just a company; we are one big Tapi family: where everyone matters. We work as a team, try to do the right thing, and are always on the lookout for ways to be better.


YOUR RESPONSIBILITIES


  • Work together with your store team to wow our customers at every turn.
  • Provide top notch customer service, helping customers with pre-sales queries and order completions, as well as post-sales questions and (very rarely!) escalating the odd complaint.
  • Support your team with promotion changes and store housekeeping, and report into one of our fab Store Managers (a master of all things flooring)!
  • Always be on the lookout for new ways to improve our store, our service, and better serve our customers.
  • We’ll teach you all you need to know about our glorious products and collections, so you can offer bespoke advice to each individual customer.
  • We’ll also teach you how to draw and cost a room, so you can deliver flooring excellence to our customers.

ABOUT YOU


You’re in that little sweet spot of being sales driven AND customer focused. And you’re passionate about what you do.


We’re after a speedy thinker who’s nice to their core. A presentable, switched-on, and honest person, who brings a little joy to every interaction. You’re naturally self-motivated, enthusiastic, and keen to impress. You sweat the small stuff and have a “no customer left behind” attitude (we have a 5* Trust Pilot rating to maintain)!


You’re up for a challenge and thrive in a busy store environment. You are always on the lookout for ways to improve things for customers, colleagues, and you have a bias towards action.


We offer a great environment where you can excel with an on target earning package of £23,000 - £26,000 OTE!


Like what you hear? Don’t delay and apply below!

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Deadline: 16-07-2024

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