Retail Implementation Team Leader

This role is field based travelling nationwide and the ROI spending extended periods of time away from home over a 7-day week.

Welcome to the forefront of health and wellness innovation! As a Retail Implementation Team Leader at Holland & Barrett International, you will be at the helm of driving our mission to empower individuals on their journey to a healthier and happier life.

With your exceptional leadership skills and a passion for creating exceptional retail experiences, you will play a pivotal role in translating our brand’s vision into reality on the shelves.

Join us in shaping the future of health and wellness as we forge ahead with a dedicated team, turning our stores into havens of well-being and positivity.

The Purpose of the Role:

• To partner Regional and Store teams through operational transition of stores investment with an unrelenting focus on customer centricity, colleagues & best in class execution.
• Prepare stores for investment works in advance including supporting reviews on store processes & procedures, disciplines, de-junking stores including back of house areas and energising teams.
• Working with the Implementation Manager to assign workloads and rota the Implementation team to ensure the right people are in the right place at the right time.
• To support the implementation function to ensure upskilling of new and current colleagues to achieve best in class execution and efficiencies.
• Agree merchandising resource from retail and within our own team to achieve effective programming & phasing.
• Maintain maximum customer offer during pre-closure enabling periods, trading refits and champion a customer first, both internal and external, mindset for all programme and phasing activity.
• Develop plans that maintain maximum availability post-launch.
• Adhere to company merchandising standards at all times, calling out any risks and/or opportunities to customer look and feel and shopping experience.
• Develop and share programme / project progress & dashboard reporting.
• Work closely and in partnership with the wider project teams for all store investment activity.
• Ensure all snagging/defect issues are raised and quick project close out is achieved.

Key Requirements:

• Strong retail operational experience.
• Ideally experienced in retail conversions and/or investment programmes.
• Good level of computer literacy, in particular Microsoft Outlook, Word, Excel, PowerPoint.
• Able to adapt and learn new systems, procedures and comfortable with working in a change environment.
• Experience of project work, working to and/or establishing processes and critical paths.
• Good influencing skills – demonstrated by strong interpersonal skills, confident delivery, decisiveness and demonstrable self-belief.
• Strong organisational ability – can handle multiple projects simultaneously, hit deadlines and prioritise between projects.
• Strong customer focus (internal, external and end-consumer).

• Add in the ability to work independently alongside working collaboratively.

Our Benefits for this role include, but not limited to:

• H&B Employee Discount - 25%
• 33 Days Holiday per year
• Gympass Discount
• Cycle to Work Scheme
• Exclusive benefits, free advice and savings from a range of retailers and providers

And many more!

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