Resource Analytics & Insights Manager

Job content

Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.

There are two things that we want to share with anyone considering joining us.

Firstly, we’ve got big ambitions for our colleagues and the future of the organisation. These include our vision that inclusion and accessibility drive every conversation we have and every decision we make. We want our workforce to fully represent the communities and customers we serve, because a diverse business is a better business. We value every colleague, their diversity and the contribution that they make. When we say you’re welcome at Openreach, we really mean it.

Secondly, the one thing the pandemic has taught us is that a lot of current and future colleagues, where and when possible, want to embrace hybrid working. Therefore, we are introducing smart working at Openreach. Smart working means having the flexibility to choose, as a team, how and where you work depending on your team’s deliverables and needs; when you are at your shared core location to connect with others and when not. It may not be for every role, and, as part of the recruitment process, you’ll have the chance to discuss smart working and how it might work for the job you are applying for.

About This Role

The Resource Analytics & Insights Manager is responsible for our fibre build resource contingency planning including providing modelling, insight and recommendations for OT, Shrinkage, Roster Patterns, Leave Groups, Leave Thresholds, Timesheet management, loan tracking. The role will functionally own Resource Management activities during the transition from concept, preparation to operational readiness.

The scope covers all FND programmes including: direct labour and contractor resources across the desk and field operations. Ensuring FND resource agility including the effective utilisation of all resource flex points to ensure plan optimisation. Identifying national, Regional and local capacity risks to service/delivery and drive mitigating actions

The role involves Resource Analytics, and resource Modelling to optimise Resource Management and implementation. The tactical short notice injection or removal of capacity to support FND to deliver customer & commercial requirements. Resource flex points, whilst proactively working to develop additional sources of value add.

You’ll Have The Following Responsibilities

• Responsible for delivery of forecasting, modelling & insight for FND resource strategies
• Responsible for utilising resource modelling to identify resource levers available within the organisation to react to volatility and balance supply and demand
• Responsible for identifying resource levers available within the organisation to react to volatility and balance supply and demand
• Responsible for resourcing agility, and the effective utilisation of all resource flex points to ensure plan optimisation – identifying local capacity risks to service and driving mitigating actions
• Responsible for, and clear owner of the process for the tactical short notice injection or removal of capacity to support the operation nationally to deliver its customer and commercial requirements
• Responsible for setting FND Directors up for success, making sure all regions, area and patches have balanced resource and skilling plans, a critical element to delivering our regulated service performance and fibre build
• Responsible for effective delivery of FNDs resource contingency planning including reporting, analysis, insight and recommendations for OT, Shrinkage, Roster Patterns, Leave Groups, Leave Thresholds, Timesheet Management, Loan Tracking
• Responsible for building national, Regional and local capacity risks to service/delivery and drive mitigating actions
• Responsible for identifying opportunities for short notice injection or removal of capacity to support FND to deliver customer & commercial requirements
• Responsible for identifying and recommending resource flex points, whilst proactively working to develop additional sources of value add – e.g. local solutions to targeted rare localised resource shortages, optimised rosters and leave mixes to ensure we maximise all available resource.
  

You’ll Have The Following Skills & Experience

• Proven track record in either production, transformation or operational environments
• Highly analytical and structured approach with first class critical thinking. Able to translate complex data into business insights and drive action plans.
• Experience of providing insight and analysis in order to drive business decisions and outcomes– applying operational insight and excellent problem solving capability
• Visionary thinker with a challenger mind-set.
• Financial acumen.
• A true customer champion, and an ability to be operationally customer solutions focused, demonstrating real customer empathy in everything they do.
• Knowledge of the different business models, and how they impact on delivery of cost, customer experience and people.
  

Benefits

As well as offering a competitive base salary, you’ll also have a rewarding bonus scheme, access to equity schemes and an attractive pension offer.

We value different perspectives, skills and experiences. Diversity makes sense for us, our customers and our ambitions. We’re creating an inclusive working culture where people from all backgrounds can succeed.

About Openreach

Openreach Limited runs the nation’s digital network. We play a key role in British society, helping homes, schools, hospitals, broadcasters, government, businesses and more connect to the world.

We’re a wholly owned subsidiary of BT Group, and our customers are the 640+ communications providers who sell phone, broadband and Ethernet services to homes and businesses. And we’re on a mission - to make the country’s digital network services faster, better and more affordable.

Our people are experienced, resourceful and innovative, working on vital projects that help support the nation at work, in learning, on the move, at rest, at play, in emergencies and much more.

So if you’d like to be a part of an exciting organisation that’s making a real difference, why not join us today? You can read more here about working at Openreach.

How To Apply

It’s easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don’t worry if you need to make changes - you’ll have the opportunity to review and edit your work on the final page. We look forward to receiving your application!

Job function

Analysis and reporting

Main location

UK & Ireland-United Kingdom-West Midlands-Birmingham

Other Locations

UK & Ireland-United Kingdom-Lanarkshire-Glasgow, UK & Ireland-United Kingdom-South Glamorgan-Cardiff, UK & Ireland-United Kingdom-London-London, UK & Ireland-United Kingdom-Avon-Bristol, UK & Ireland-United Kingdom-West Yorkshire-Leeds

Schedule

Full-time

Working pattern

Standard

Salary

Competitive with great benefits

Closing date

Jun 29, 2022, 5:59:00 PM