Representative, Customer Service

☞ Coca-Cola Europacific Partners

View: 102

Update day: 07-05-2024

Location: Nottingham East Midlands

Category: Transport / Logistics / Warehouse

Industry: Manufacturing

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Job content

Customer Service Representative – Nottingham
6 Month FTC

What you become part of:

Our Logistics team in Nottingham are a high performing, fast paced, engaged and customer centric team that prides itself on being our customers preferred supplier. Guided by our shared values we thrive in an environment where collaboration and openness are valued. We believe that teamwork and respect for each other lead to superior results. We are passionate about developing people within our teams and as such are famous for nurturing talent and exporting them to other areas of the business.


We are looking for a dynamic, enthusiastic and talented person who has great behaviours and a desire to progress within CCEP.

As well as a competitive salary, pension scheme, performance based bonus, generous holiday entitlement plus a host of other benefits, CCEP also cover all parking costs which includes the Nottingham Parking Levy. You will also enjoy a friendly, relaxed, modern and fun working environment, where achievements and commitment are both recognised and rewarded.


What we expect of you

We are looking for energetic, accountable and focused individuals who are passionate about delivering service to our customers. We value diversity in our teams and are looking to hear from talented individuals with the aspiration to develop themselves within a dynamic organization. If you can demonstrate that you have this potential we will help you unlock it.


As part of our team, what will you do?

As part of the Customer Service Team at Customer Logistics, this role is responsible for processing our customer orders on time and accurately. Adhering to operational processes will help to support both cost and service metrics whilst delighting our customers each and every day.


Your main responsibilities


  • Managing Cost / Service for Key Customer Accounts versus our Key Business Indicators
  • Order to delivery management
  • To drive all KBIs through robust actions plans and daily disciplines
  • Understanding and delivering operational processes
  • Building mutually beneficial relationships with Customers

Key Stakeholders in this role are:

  • Customer contacts
  • CCEP internal
  • CCEP Supply Chain Functions
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Deadline: 21-06-2024

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