Remote Working Sales Advisor

☞ IKEA

View: 108

Update day: 07-05-2024

Location: Peterborough East

Category: Sales

Industry: Retail Wholesale

Job type: Full-time

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Job content

At IKEA, it is so much more than a job.

It is so much more than a job!
We are looking to welcome full-time Remote Working Sales Advisors to join our Customer Support Centre!

At IKEA we call this role Remote Working Sales Generalist Co-worker!

Expected Starting Date: 7th March 2022

WHAT WE OFFER
  • Home working with 4 days a month working from a store of your choice
  • £10.10 basic hourly rate
  • Various shifts available between 07:00 – 20:15 hours
  • Living Wage Foundation Employer
  • Flexibility on availability to be discussed during interviews
  • We offer permanent contracts, advanced scheduling & regular weekend off

WHAT YOU’LL NEED TO HAVE
Where others see problems, we see endless opportunities to fulfil our customers’ needs in this new era of remote meeting, allowing a seamless conversation whenever and wherever our customers want.

We are looking for self-thriving, problem solvers who aren’t shy to learn and work with multiple systems and tools. The ideal candidate should be confident in conversing across various channels (phone, video, chat, mail, and social media) while engaging with our customers remotely. You will be working in a fast-paced environment where each day is different while helping customers make informed shopping decisions.

Prior experience working within customer support or sales is desired.

WHY JOIN THE REMOTE WORKING SALES TEAM
The Customer Support Center is an exciting place to be, the remote selling team are newly set up and have already seen incredible sales growth in its first few months. If you like working in and contributing to a growing part of the business while trying and testing new ideas to improve the customer experience, then this is the role for you!. We are in an exciting time of being able to offer different services to our customers allowing them to shop however, whenever and wherever they would like to.

WHAT YOU’LL BE DOING DAY TO DAY
  • Provide quality customer support in a remote environment to secure a great customer experience while building trust in the IKEA brand. This can be done over phone, webchat or video depending on the nature of the query.
  • Maximise sales by demonstrating a commercial mindset and true salesmanship with every customer contact to offer complete home furnishing solutions.
  • Be competent with IT to use planning tools, Microsoft office, using the internet and relevant programmes to support selling to the customer.
  • Use remote active selling techniques during customer contact to contribute to growth and long-term profit.
  • Stay updated on IKEA products, services, commercial priorities, activities to steer sales.
  • Be committed to IKEA social and environmental commitments to sustainability.
  • Capture relevant customer insights to improve the IKEA customer experience.

WE CARE FOR THE PEOPLE
It takes the diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life to join us, where we feel valued for our uniqueness and recognised for our diverse talents.

RECRUITMENT PROCESS INFORMATION
If you have any special requirements during the interview process, please let us know as soon as possible.

First step, please attach an updated CV with your application so we can get to know you better.
Second step, if successful you will be invited to an interview with one of our hiring managers.

Come see things a little differently with us and be part of creating a better everyday life for the many.

IKEA reserves the right to close a job vacancy earlier than originally advertised.

For any advice or support, email us @ ikea.recruitmentso.gb@ingka.ikea.com and we’ll be happy to help!
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Deadline: 21-06-2024

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