Remarketing and Defleet Administrator

ALD is uniquely positioned as an international organisation which has kept its Bristol-based family roots. We are proud to be part of the international French financial services firm, Société Générale, and to uphold the highest ethical and regulatory standards.

ALD Automotive is the leading vehicle leasing operation in Europe, managing over 1.6 million vehicles across 43 countries. Within the UK, ALD has a portfolio of over 150,000 leased and fleet managed vehicles, and is a market leader in innovation and service quality. A fully owned subsidiary of Société Générale we are global leaders in mobility solutions providing full service leasing and fleet management services, Ranked #3 Worldwide and #1 in Europe by number of contracts under management.

Through our Move 2025 strategy, we will become the global leader in our industry. That means investing in innovation and technology, sustainable solutions, state of the art digital capability and OF COURSE OUR PEOPLE!

If you come to work for ALD, you’ll be part of this exciting journey.
Are you looking to take the next step in your career?
Are you looking for an exciting challenge, with plenty of growth opportunity?

The ALD Automotive Customer Service function provides market leading Customer Care to ALD Customers, whether Fleet Managers, Drivers or Dealer & Broker Partners. Providing expert support for both the ALD brand and for our White Label and Banking Partners, the Customer Service function is crucial to protecting and growing the ALD brand within the UK market.

As a result of increased work load we’re currently seeking two additions to our Customer Support Re-marketing Team. Both roles will initially be offered as 9 Month Fixed Term Contracts however for those successful hopefully the first opportunity of many within the business.

Key purposes of the role

• Assist with all areas of administration within the department within the Company’s Quality procedures
• To direct vehicles through the inspection process system efficiently
• Open & Close digital sales for Remarketing sales team

Summary of responsibilities

• To make certain that quality, standards and complete customer satisfaction is maintained at all times.
• Raise Credits for returned items
• Contact customers as required to arrange return of missing items
• Assist with Internal Audits, reviews and stock checks of site returns
• Collate all relevant information required for Permanent Supervision Controls
• Ensure that all relevant details relating to any vehicle in termination is updated in all applicable system
• Identify and report on areas for improvement and non-compliance to agreed processes
• Manage V5 process within team – requesting, documenting & processing
• Ad hoc projects

Essential criteria

• Experience working in an administrative support environment
• Good communication skills i.e. face to face, telephone, e-mail, report writing
• Problem solving
• Time management
• Good standard in IT literacy with particular focus on Microsoft Excel and Word
• Good level of numeracy
• Knowledge of BVRLA guidelines

What we can offer …

• Generous contributory pension scheme
• 25* days holiday, in addition to Bank Holidays
• Volunteering days to assist in charity work/CSR Initiatives
• An excellent CSR agenda – Ecovadis certification
• Flexible working options available
• Study leave where applicable
• Enhanced parental leave
• Occupational Health Programme
• Introduction bonuses for referring an Employee or Customer
• Access to LinkedIn Learning/time towards to your CPD
• Cycle2work Scheme
• EV charging points, bike storage, shower & changing facilitates and car parking
• Progressive/collaborative culture

If you’re excited about the prospect of working with us, and have most of the skills or experience we’re looking for, please go ahead and apply. You could be just what we need!