Relief CCTV Operator

Reference: SEC/SC/20-01/174/1

Job Title: Relief CCTV Operator

Pay Rate: £10.86

Working Hours: Variable Shift Rota - 07:00 - 19:00, 19:00 - 07:00 - 336 hours per annum

Location: West Midlands

Would you be interested to join a leadingSecurity businesswith a reputation for excellence?

Atalian Servest is currently recruiting for a Relief CCTV Operator to join our passionate and driven team in West Midlands!

Your primary responsibilities will include:

• Monitoring and responding to calls and requests from all Client locations and staff
• Monitoring all site CCTV system camera’s and alarms and responding as required in line with procedures.
• Identify any potential security vulnerabilities and escalate accordingly. Ensure that all sites are always secure.
• Understand the escalation procedures relating to issues or incidents and know when to escalate or deal with locally.
• Report to the Control Room Supervisor any incident outside of your experience or control and follow all actions and issues as required.
• Demonstrate an excellent understanding of all systems in use in the Control Room.
• Carry out daily equipment checks to ensure system serviceability and escalate any faults identified to the appropriate service partner.
• Receive out of hours calls from the client Helpdesk and escalate as required in line with procedures.
• Support to security gate operatives by dealing quickly and effectively with all Access Control issues raised and troubleshooting access issues.
• Compile daily, weekly, monthly reports as required.
• Produce high quality Reports relating to all Incidents in a timely manner.

About You:

• Experience in CCTV monitoring or Control Room operations (experience from an Emergency Response Control Room is desirable).
• Computer literate with a variety of software, including Microsoft Office and bespoke software packages.
• Solid organisational skills with the ability to coordinate multiple priorities and achieve tight deadlines.
• Ability to accurately follow detailed processes.
• Strong communication and customer service skills.
• Ability to build and maintain relationships with a strong teamwork ethic.
• A positive attitude and ability to deal with pressure professionally.
• A highly motivated individual.

Benefits:

• Paid Holiday.
• Employee Referral Scheme.
• Learning and development opportunities.
• Supportive working culture and future progression opportunities.
• Mobile, legal, bicycle, breakdown, and retail discounts.
• Eye test and glasses reimbursement.
• Cycle 2 work scheme.

How to apply?

If you are interested to join a business that encourages professional development, career progression and entrepreneurial spirit, then please click apply and we will be in touch soon!

*** STRICTLY NO AGENCIES ***

Atalian Servest is an equal opportunities employer that relies on diversity and equality to achieve our goals. We actively encourage applications from talented and qualified individuals regardless of race, gender, national origin, religion, sexual orientation, disability, or age.