Relationship Manager Support

Job content

Government Business Services (GBS) is a large business unit within the Cabinet Office with around 610 staff. It brings together back office services across government, and supports the Civil Service with high-volume HR and finance processes, aligned to the Government’s modernisation agenda. GBS was established in August 2020, and includes Shared Services, the Government Recruitment Service, Civil Service and Royal Mail Pensions, and the Platforms and Services unit, which supports these. GBS delivers services for over 400,000 civil servants across government. It supports 1.5 million Civil Service and Royal Mail pension scheme members and provides recruitment services for around 70 percent of the Civil Service.

Government Shared Services (GSS) is a unit within GBS in the Cabinet Office. We support the Cabinet Office’s aims to ensure the delivery of the finest public services, and improve the efficiency of government.

Our Overarching Objectives Are

We are the centre of expertise working across departments to make it easier for civil servants to use platforms for HR, finance and payroll. We recently launched the new Shared Services Strategy for Government, which will deliver services that are better value, and cut through processes which cost time and money.

Meeting end-user needs, promoting excellence and convenience for both staff and managers.

Delivering value and efficiency, including by separating technology from Service Centres, and including all transactional services.

Convergence around processes and data, including the consolidation and modernisation of technology platforms, while maintaining choice for departments.

Through this Strategy, our ambition is to free up civil servants to focus on what they do best: engaging with, and delivering for citizensThis is an exciting opportunity to join Government Shared Services at a pivotal moment in time. You will be working with a highly motivated and passionate group of people, helping to shape the Shared Services Strategy for Government.

You will need to develop effective and credible working relationships with a diverse range of stakeholders, including external suppliers. You will be required to support the Relationship Managers in their roles to advise, challenge and influence as required to ensure the best outcome for the organisation.

You will be responsible for working with a Relationship Manager to support one of the five clusters and their programme teams to drive implementation of the strategy with a specific focus on the formation of the shared service centres.

You will support the Relationship Manager in their role as the single point of contact between GSS and the cluster, knowing when to manage risks and when to escalate, using strong stakeholder management and communication skills, to coordinate information into the area for which you are responsible for.

You will work with departments and organisations within your cluster to build consensus and drive delivery.

Some Of Your Responsibilities May Include

Monitoring progress of Clusters’ strategy against key objectives and reporting on progress to the Relationship Manager for that cluster and GSS PMO, including any risks or issues that could prevent successful implementation

Analysing information from multiple sources to support decision making for senior decision-makers when necessary.

Drafting briefings to support the Relationship Manager at internal and external Boards, providing updates, recommendations on ways forward and escalating risks or issues for resolution when necessary.

Proactively building and maintaining strong relationships with a variety of stakeholders

The roles are based in different areas within GSS, depending on the Cluster the postholder will be responsible for, such as: Policy, Delivery, HMRC-led, Overseas and Defence. As part of your application you will be asked to state the role you are applying for. Please note this is for information purposes as candidates will be matched based on their experience and skills.

Essential Criteria

Experience in engaging and communicating with stakeholders at all levels, with the ability to influence, challenge and collaborate across boundaries and in sensitive environments.

Strong teamworking skills working through others to motivate change, drive an agenda and influence senior leaders.

Understanding of how to collaborate and work with internal and external stakeholders to resolve problems, understand challenges and identify actions and solutions.

Knowledge of project management techniques to contribute to and draft progress reports

Excellent oral and written communication skills, with an ability to get complex information across in a clear and succinct way.

Desirable Criteria

Understanding of shared services in government

We’ll assess you against these behaviours during the selection process:

• Communicating and Influencing
• Delivering at Pace
• Making Effective Decisions
• Seeing the Big Picture

Terms, Conditions and Benefits

This is a permanent role and is offered to applicants both inside and outside the Civil Service.

This role is at the Cabinet Office Grade SEO level with a salary of £37,300 - £40,248. Annual salary increases will depend upon individual performance and contribution to the organisation’s success. In addition there will be the opportunity to earn performance related bonuses.

There is a choice of excellent pension schemes. More information about pension provisions can be found at www.civilservice.gov.uk/pensions

Flexible Working

Flexible working including job-share arrangements may be considered for this role.

Leave allowances

25 days’ paid leave per annum, with an incremental rise of 1 per year, to a maximum of 30 days after 5 years. In addition, full-time staff receive eight public holidays and the Queen’s Birthday privilege day as well as competitive maternity, paternity, parental and adoption leave. Existing Civil Servants will retain their current terms annual leave and privilege day entitlement.

Probation

Staff new to the Civil Service will normally be required to serve a six month probationary period.

Location

The post will be based in Cabinet Office buildings in, Cardiff, Glasgow and York.

Relocation Costs

No relocation costs will be available.

Equality and Diversity

The Cabinet Office is committed to a policy of equal opportunity for all staff. We will not discriminate on grounds of gender, gender identity, race, disability, sexual orientation, religion or belief, age, those with caring responsibilities, part time workers or any other factor irrelevant to a person’s work.

We encourage a diverse workforce and aim to provide a working environment where all staff at all levels are valued and respected, and where discrimination, bullying, promotion of negative stereotyping and harassment are not tolerated.

Assessment for recruitment, selection, appraisal, training and career progression purposes is based both on the individual’s ability and suitability for the work. We are committed to providing all staff with opportunities to maximise their skills and achieve their potential, offering flexible working arrangements wherever possible.

As public authorities departments have statutory duties placed on them that require them to promote equality of opportunity and eliminate unlawful discrimination. We expect all staff to assist the department in meeting these obligations. All staff should have due regard for the need to promote good relations between individuals from different groups and work towards achieving equality of opportunity for all.

Civil Service Code

All civil servants are subject to the provisions of the Civil Service Code which details the Civil Service values, standards of behaviour and rights and responsibilities. Go to http://civilservicecommission.independent.gov.uk for more information.Successful candidates must pass a disclosure and barring security check.People working with government assets must complete basic personnel security standard checks.This vacancy is using Success Profiles, and will assess your Behaviours and Experience.Application process
This vacancy is using Success Profiles and will be using Behaviours and Experience.

We’ll assess you against these behaviours during the selection process:

Seeing the Big Picture

Making Effective Decisions

Communicating and Influencing

Delivering at Pace

As part of the application process, you will be asked to complete:

A two page CV setting out your career history, with key responsibilities and achievements. Please ensure you have provided reasons for any gaps within the last two years

A Statement of Suitability against the skills and experience (maximum 750 words)

Your CV and Statement of Suitability are your opportunity to show us how your experience means that you meet the criteria for this role. Your CV should cover your skills, qualifications, job history and achievements to date and your Statement of Suitability is the chance to further expand on this and give specific examples of where you have demonstrated the desired skills. Giving examples rather than just saying you’re experienced with a certain requirement will strengthen your statement and enable the sift panel to understand more about your suitability for the role.

Selection process
Candidates successful at the sift stage will be invited to interview. At interview, you will be assessed against the four Behaviours.

Expected timeline (subject to change)
Expected sift date – mid Aug
Expected interview date/s – late Aug
Interview location - online

Reasonable adjustments
If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.

If you need a change to be made so that you can make your application, you should:

Contact Government Recruitment Service at: cabinetofficerecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.

Complete the ‘assistance required’ section in the ‘personal information’ page of your application form to provide information we should be aware of that will enable us to support you further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional

Further information
If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the ’contact point for applicants’ section.

Please note terms and conditions are attached. Please take time to read the document to determine how these may affect you.

Any move to Cabinet Office from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at: https://www.childcarechoices.gov.uk.

A reserve list will be held for a period of 12 months, from which further appointments can be made.

If successful and transferring from another Government Department a criminal record check may be carried out.

In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service /Disclosure Scotland on your behalf. However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grs@cabinetoffice.gov.uk stating the job reference number in the subject heading.

Insert as required For further information on the Disclosure Scotland confidential checking service telephone: the Disclosure Scotland Helpline on 0870 609 6006 and ask to speak to the operations manager in confidence, or email Info@disclosurescotland.co.uk

New entrants are expected to join on the minimum of the pay band.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees
who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.

A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.

Feedback will only be provided if you attend an interview or assessment.

This Job Is Broadly Open To The Following Groups

• UK nationals
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the Republic of Ireland
• nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS)
• relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
• relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
• certain family members of the relevant EU, EEA, Swiss or Turkish nationals

Further information on nationality requirements The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.