Registered Manager

Job content

Registered Manager

up to £40k per year depending on experience

We are a rapidly developing provider of Complex Care, Supported Living and we support people that may have a Learning Disabilities, a Physical Disability, Challenging Behaviour, Mental Health or Autism, and we support people in a number of settings, but predominantly in their own tenancies, our support ensures that the person we care for is at the centre of everything we do and, we ensure our colleagues are well supported, appreciated, and invested in.

We are rated Outstanding with CQC and in our 17-year history we have only ever had two registered managers, so this is a truly unique opportunity to lead an organisation that is dynamic, supportive and recognises and supports the people we employ, who ultimately provide an Outstanding service to the people we are entrusted to support.

In a Registered Manager we are seeking an individual who is dynamic, forward thinking, supportive (with exceptional communication skills) who can support out team to provide an outstanding service, but also someone who has the skills to embrace the team and to show true value and empathy, and someone who can continue to ensure that we have a very low turnover of staff and who ensures that we continue to receive excellent feedback from the team and also the people we support.

Based at our offices in the Huddersfield/Brighouse area you will be responsible for motivating our staff team to deliver the highest quality care to adults with Complex Needs and to provide Positive Behaviour Support, oversee the recruitment, training, supervision, and performance management of our staff members, and be able to deliver specialist guidance to the complex needs of our clients and maintaining professional relationship with all the stakeholders.

Registered Manager Responsibilities include:

• Lead and responsible in overall management of staff team and provide support to all our clients in our North registration. Responsible on the personal planning process for the individuals living under our care. To converse with external stakeholders including social services, brokerage team, Service User Referral Centres, local authorities, CQC and all other professional multi-disciplinary team.
• You will work side by side with our esteem team of Case Managers to ensure they are delivering first class care and support and, have sound governance systems in place to evidence the fantastic work they do.
• Be the CQC registered manager for the care services within the Northern region, ensuring adherence to CQC and CJP Outreach Services policies and procedures.
• Deliver the highest standards of care, service and staff support under your registration.
• Support people to the highest standard and in line with their support plan, cultural needs and wishes.
• Support people to manage their own home, including supporting individuals with maintaining their tenancies and give support and guidance when individuals move home.
• Develop practical and strategic partnerships with local commissioner and other stakeholders to ensure that your clients have choices and opportunities to achieve personalised support and life goals.
• Act as the local lead in developing and sustaining excellent customer service. This will include responding locally to the needs of clients/families and ensuring that effective open communication is made with clients and families over services and standards.
• Support your team to guide and assist people to make choices and life decisions in line with the Mental Capacity Act requirements.
• Provide intensive care and client support for day-to-day operation and service delivery and reporting to Operation Manager on Key Performance Indicators.
• Compliance with CQC regulation and meet commissioner expectations and standards.
• Working with our HR advisor in promoting compliance and managing staffing matters.
• Responsible for all safeguarding notification and updating social service and health board with updated information.
• To routinely inspect and audit care plans, risk assessment, and Client’s review to continuously Maintain the quality and compliance standard.
• Collaborate and working closely with our Recruitment manager to recruit, lead and develop teams that ensure excellence in all aspects of service delivery and customer satisfaction. This will include ensuring effective induction is carried out, that new starters are recruited to the correct regulatory standards and performance management appraisals are conducted for all staff.
• Identify business development opportunities and networks and contract management.

Essential / Preferable Criteria:

• NVQ Level 5 in Health and Social care services or equivalent qualification.
• Proven experience of working with people with complex needs, including learning disabilities, autism and/or mental health problems.
• Demonstrable success in building an effective team with an ability to motivate staff to succeed.
• Previous experience as a Registered Manager is desirable.
• Able to demonstrate a high level of interpersonal skills.
• Working knowledge of the Mental Capacity Act, DOLS, Safeguarding and other relevant legislation.
• Excellent knowledge CQC requirements.
• Full and clean driving licence and Enhanced DBS Disclosure required.

Required Skills

· Commitment and passion to provide high quality care and support.

· Computer and technology literate.

· Excellent communication skills and the ability to impart information in a way that is accessible to the individual packages.

· Application of crisis intervention techniques and methods.

· Empathy and the ability to identify service users’ areas of need.

· Excellent time management and organisational skills and the ability to manage their workload.

· Strong problem-solving and critical thinking skills

· The ability to write and deliver accurate and thorough reports.

· Able to deliver On Call and care support delivery.

· Medication competence

Company description
We are an organisation borne out of personal experience and a desire to follow a different, fresh approach to the provision of Outreach Services for people with learning disabilities and/or physical disabilities / complex and multiple needs.
We have vast first-hand experience of what living with, assisting, and supporting someone with disabilities is about and we understand what is important for the individual and also their family.
Our Ethos is based on “The wealth of personal, hands-on experience will stand us in good stead, and I feel that our approach, which is to be one of always ‘delivering a quality person-centred service’ where the customer and their family’s aspirations, needs and wishes are adhered to and respected, will be a highly successful approach.
Our Outreach Services are proud to provide a quality and sustainable service, and this was recognised by the regulator in 2019, with an Outstanding CQC rating.

Apply nowor for more information please call our friendly recruitment team on

01484 621480.

Job Types: Full-time, Permanent

Salary: Up to £40,000.00 per year

Benefits:

• Company events
• Company pension
• On-site parking

Schedule:

• Monday to Friday

Work Location: In person