Regional Operations Centre Manager

We are looking for a dynamic and experienced Regional Operations Centre Manager to lead our team at Gillingham, Kent. The ideal candidate will have a strong background in telecommunications, demonstrating excellence in driving operational efficiency, improving customer service, and managing technical teams. At Morrison Telecom Services, we are committed to innovation, excellence and fostering a collaborative and inclusive work environment.

Key Responsibilities:

Manage the ONSA Workstack including:

• Manage the allocation of all works to the relevant team/ suppliers. This includes setting up and maintaining as much automation of allocation as possible.
• Liaise with suppliers to obtain planned start dates whilst maintaining job prioritisation in alignment with client requirements.
• Apply KCI messaging throughout job life
• Process DFE applications where required, following notification from suppliers/teams
• Process ENG COMPS and Job Closures, ensuring that invoicing is maintained and kept up to date
• Provide daily whereabouts for ONSA operations into Gillingham Escalations
• Manage and lead supplier work stack reviews with the Head of.

Provide additional management of work allocated to direct labour (DL) including:

• Add all jobs to the DL tracker for operations to view
• Ensure and jobs are planned in and permitted with ECDs, including all other services such as TM. Maintain the job schedule including emergency works.
• Liaise with operations to arrange any pre-siting where required
• Obtain updates of the work status from operations
• Manage the registrations process for all completed DL works, including interim and permanent. Where interim, ensure the permanent registration is planned and carried out in accordance with Hawk spec guidelines.

Performance Monitor the Workstack

Manage the Client

Team Management

Quality and Safety

• Ensure that the ROC team are always compliant with company SHEQ guidance, procedures and policies.
• Provide training and guidance to all team members and maintain accreditation standards as defined by Morrison Telecom Services.
• Ensure that the workstack is managed in such a way that compliance with SHEQ guidance, procedures and policies is adhered to by all teams/ suppliers.

Why choose us?

We promise development and reward opportunities for those who have the passion, enthusiasm and work ethic to harness them. Our benefits include:

• 25 days annual leave plus bank holidays
• 4% matched pension scheme
• 2 x salary life assurance
• Access to our staff discount portal
• Health Cash Plan
• Cycle to Work scheme
• Employee assistance programme
• Recruitment referral scheme
• Payroll giving
• Salary finance scheme

Inclusiveness

As a member of the Disability Confident Scheme we welcome applications from individuals who consider themselves as having a disability or long-term health condition. Please let us know if there are any reasonable adjustments we can make to aid your application and recruitment process.

As a gold award holder under the Armed Forces Employer Recognition Scheme, we are interested to hear from candidates who are currently serving in the military who may wish to transition to a civilian Job. We also welcome applications from Reservists, Cadet Forces Adult Volunteers, ex-forces personnel and military spouses / partners.