Regional Co- Ordinator - Fixed Term Contract - 6 months

☞ Virgin Media

View: 102

Update day: 11-06-2024

Location: Peterborough East

Category: Administrative / Clerical / Assistant

Industry: Information Technology Services Telecommunications Financial Services

Position: Associate

Job type: Full-time

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Job content

Function:
Technical Customer Support

Closing Date:
08/07/2021

About The Role

We have an exciting new opportunity to join Virgin Media as a Regional Coordinator on a Fixed Term Contract for 6 months! Within this role, you’ll represent the department in a professional manner both internally and externally. You’ll monitor progress and intervene in line with agreed procedures, manage and coordinate any action items and conduct regular reviews with contract partners.

So that’s what you’ll get up to, but what about us?

Well, we’re super proud of our history, helping communities to stay connected with oodles of top-notch products and services. We offer the full works – Broadband, TV, mobile and landline – equipping our customers out with the very latest tech.

But it’s not just what we do, but why we do it that really matters.

Our mission is to become the most recommended brand, by our people and our customers. A massive part of that journey is about how we ensure that our brilliant people have a working environment in which they can truly belong and thrive. For us, it’s absolutely critical that every single person can bring, and be, their whole selves at work and we’re working hard every day to achieve this.

Tell me more, tell me more..

You’ll be joining an amazing team who establish and maintain excellent working relationships with our external and internal customers, partners and suppliers. You’ll be monitoring various systems and coordinating activities arising from them as well as monitoring relevant mailboxes and responding within agreed timescales.

The must haves
  • Understanding of and passion for delivery of excellent service to internal and external customers.
  • Ability to learn new systems, well organised and a determination to meet deadlines.
  • Demonstrates resilience & works consistently in a changing environment.
  • Good working knowledge of Microsoft Office or similar.
  • Ability to prioritise own workload to ensure that individual and team targets are achieved
Other Stuff We’re Looking For
  • Excellent customer service skills.
  • Ability to work under own initiative and take ownership of issues and solutions.
What’s In It For You

We know that benefits mean so much more than the ’stuff’ we can give you, so we offer a wide range of support, rewards and tools - all focused on helping you to prioritise what really matters.

All work and no play just isn’t our style! We’re already planning our future ways of working, for when life becomes a little more normal again. We’re constantly evolving our approach to enable you to find a great work life balance.

If you go on to be successful in your application, some of the many benefits you’ll get are:
  • 25 days annual leave, plus UK Bank Holidays.
  • A defined contribution pension scheme, run by Fidelity, matched up to 10%.
  • Access to wellbeing benefits such as the Unmind App, personal medical cover (which you can opt to upgrade to cover loved ones) and critical illness cover.
  • Your birthday off every year, to treat yourself.
  • The option to buy and sell up to 5 days annual leave, to suit your personal needs.
Next steps

If you think you’ve got some amazing skills to offer us, and Virgin Media feels like a place where you can belong, we’d love to learn more about you. If your application is successful, the next steps of the process are likely to include an initial telephone conversation with a member of our Recruitment team, followed by a competency-based video interview with the Hiring Manager.

When you apply, you’ll be asked about any adjustments you might need to support the recruitment process. Let us know and we’ll be sure to discuss it with you.

Thanks for your patience in the meantime and for showing an interest in joining the Virgin Media family.

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Deadline: 26-07-2024

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