Ref - 090 - IT Technician Apprentice

Job content

Level 3 Information Communication Technician

Weekly Hours Worked: 37.5 Hours Monday to Friday

The company:

Ark is an education charity that exists to make sure that all children, regardless of their background,

have access to a great education and real choices in life.

Brief job description:

Firebrand Training have an exciting new opportunity for an IT Technician Apprentice with Ark Schools, an education charity that provides IT support to Schools based in multiple locations such as Ilford, South-East London and Enfield.

Job Description:

This role will have the opportunity to work with the school and the wider Ark IT team to provide excellent customer centric, proactive and reactive support to ensure the continuous availability of the IT equipment within the SLA’s and KPI’s as defined.

Your duties and responsibilities in this role will consist of:

• Assess incoming incidents and prioritise work according to timescales and processes.
• Keep accurate and timely records within the incident monitoring system, making sure that the end user receives feedback at all times on the progress of faults and changes.
• Carry out technical investigation support calls and escalate to the local technical team where Apprentice Requirements / Job Description issues require escalation.
• Maintain spare IT stock, warranties and software licenses in accordance with the asset register Instigate hardware swap outs within the timescales set out by the available SLA to maintain service availability on failed devices.
• Arrange and repair (where required) equipment under the terms of the warranty agreement on specific hardware.

Ark is committed to safeguarding and promoting the welfare of children and young people; all successful candidates will be subject to an enhanced Disclosure and Barring Service check. Ark

Schools are committed to attracting, developing and retaining a diverse workforce, with a broad range of backgrounds, experiences and perspectives.

Qualifications:

• 5 GCSEs grades A*-C/9-4 or equivalent (including English Language and Maths)

Skills Required:

• Communications skills.
• Attention to detail.
• Customer care skills.

Personal qualities:

• Good communicator.
• Hardworking.
• Good team player.
• Wants to develop a career in It Support.

Future prospects:

The role offers a permanent role upon completion of the apprenticeship depending on performance. Apprentice Technician > Junior Technician > On Site Technician > Senior Technician/Team Leader > Infrastructure Manager/Service Delivery

Training to be provided:

Firebrand’s sector-leading Level 3 Information Communication Technician (L3ICT) Apprenticeship Programme trains apprentices to deliver efficient operation and control of the IT and Telecommunications infrastructure and to deliver and support the information systems needs of an organisation. Options include pathways for Support Technician, Network Technician and Digital Communications Technician.

Firebrands course is delivered either Online (online live instructor led), or face to face in the classroom environment (your choice). Our Subject Matter Experts (SMEs), Learning Mentors (LMs) and world-leading trainers prepare apprentices to work across multiple sectors.

Completion of this apprenticeship will provide learners with the following world class vendor certifications in addition to the Information Communication Technician apprenticeship:

• CompTIA A+
• CompTIA Cloud Essentials+
• BCS Level 3 Award in IT Service Management & Business Processes

Key areas covered are:

Support Technician

• Maintenance or repair of systems faults.
• Support for the roll-out of installation and commission of new systems or upgrades.

Network Technician

• Installation and commission of networks.
• Maintenance or repair of network equipment.
• Installation, configuration or maintenance task on either ICT related hardware or software.

Digital Communications Technician

• Installation and commission of telecoms networks.
• Maintenance or repair of telecoms network equipment.
• Installation, configuration or maintenance task on either ICT related

IND123

Job Type: Apprenticeship

Salary: £14,000.00-£16,000.00 per year

Schedule:

• Monday to Friday

Ability to commute/relocate:

• London, W3 8EY: reliably commute or plan to relocate before starting work (required)

Application question(s):

• How many years of experience do you have in IT?
• Are you reliably able to commute to the location of the vacancy?

Education:

• GCSE or equivalent (required)

Work Location: In person

Reference ID: NHA - Ark Schools - Firebrand