Recruitment Customer Service

Job content

Job description

An opportunity has arisen to join the recruitment team of one of the UK’s leading education businesses, on a temporary basis to assist with the recruitment of a large number of temporary staff.

At Pearson, we’re committed to the world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe.

The role would be challenging and varied and would include: -

• Screening applicants
• Speaking to applicants on the phone
• General office administration including excel
• You may be asked to assist with interviews and assessments
• Working with management and other sources to resolve conflict

The successful applicant will have experience within a busy office environment, have good IT skills, be highly organised and possess and excellent written and verbal communication skills. Experience within a Recruitment/HR setting or experience within a phone-based customer service or contact centre would be advantageous; however, this isn’t essential as full training and ongoing support will be provided. This role will consist mainly of making telephone calls to applicants.

The position will start mid-February and is expected to last 3-4 months, however there could be opportunities for strong applicants to stay with the business on a longer-term basis in another capacity. Working hours will be 37.5 hours per week, Monday - Friday and will be based broadly around office hours, however, overtime may be available.

Work Pattern

Standard 37.5 hours a week, office hours, Monday – Friday. You may be asked to work overtime during busy periods which will be paid at time and a half.

Diversity and Equality

At Pearson, we believe in the power of difference. Harnessing the unique skills, perspectives, and backgrounds of every employee helps us foster innovation and create the most effective solutions for learners around the world. That’s why we’re committed to ensuring that diversity and inclusion are embedded into everything we do. We foster a work environment that’s inclusive and diverse — and where our people can be themselves — so we can reflect the customers and learners we serve.

Pearson is delighted to be committed to the Race Charter, and to be confirmed by Stonewall to be in the Top 100 Employers LGBTQ+ employers in the UK.

We are a Disability Confident committed employer and were recognised in the Best Employers for Diversity 2019 awards, and featured on The Forbes list of Best D&I Employers, and are a Working Mums Top Employer and Age Positive employer.

Job Type: Temporary contract
Contract length: 3 months

Salary: £10.10 per hour

Benefits:

• Casual dress
• Free parking
• On-site parking

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Rotherham, S66 8HN: reliably commute or plan to relocate before starting work (required)

Work Location: One location