Process Engineering Administrator- Apprenticeship

Description

About Pearson

At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.

About Apprenticeships

Our mission is to develop a programme that will help Pearson, its employees and its managers to progress in their lives and careers through the high-quality Apprenticeships that we at Pearson provide.

As the world’s learning company, we understand the skills and knowledge required to empower you to succeed in learning.

Pearson believe that learning opens up opportunities, creating fulfilling careers and better lives. If you’re as passionate about apprenticeships as we are, then please do visit our website to find out more and see the full list of apprenticeships we have on offer: http://pearson.jobs/

The Team

The Engineering Team are responsible for ensuring all equipment related to the scanning of Pearson examination papers is maintained to the highest level in order to adhere to the required scanning schedule. We provide first line support to the wider Digital Processing Team, which will involve maintenance and repair of high-speed image scanners and other equipment such as conveying equipment, paper trimmers, compressors and extractor system.

The Role

The Engineering Department is located within the Processing Centre in South Yorkshire. The work undertaken by the Processing Centre supports all aspects of delivery and involves internal and external communication via telephone and email, therefore excellent communication skills are important.

The Engineering Department work on a cycle of events which overlap during the year.

During busy periods, the post holder will be expected to work shifts which may be day or night and could also include weekends or extended hours. The nature of the work undertaken is public facing and of a sensitive nature so the post holder will need to demonstrate a professional and commercial attitude towards work when communicating with internal and external customers.

There is an expectation that The Engineering Team support other processes within the department, and other teams across the Qualifications Processing function when required.

A day in the life of a Systems Engineer

During the off-peak periods

8.00 Start – On arriving at work I logon to my PC, check emails for updates and any need to know information for the day. Check calendar for any scheduled checks or meetings to ensure my day can be worked around them.

I complete first checks for machinery to ensure they are operating and all safety features are working correctly.

I then have a catchup with the rest of the engineering team to discuss tasks for the day/week that may be of a priority. If there are no priority tasks, I view our task manager software for assigned tasks awaiting completion to organise my activities for the day.

We liaise as a team with other departments to ensure they don’t need help as a priority.

9.00 – I start one of the activities I have assigned myself from the task manager software system which is scheduled conveyor maintenance and replacement of a damaged shaft. This involves preparing the work area with organisation of tools for job, restricting access to area with required signage and barriers, isolating the machinery for safety to prevent use during maintenance. Task requires the removal of damaged parts, assessing damage to identify the cause to prevent future damage. Replace all damaged parts with new and install. Test conveyor to ensure all is working correctly, recommission for operation.

10.00 – I take my morning break, if it is a nice sunny day I may go outside and sit by the pond at our Fretwell Road site. When returning I will prepare for the next task or complete previous task should any unexpected issues arise during the maintenance procedure.

11.00 – Throughout the day I will continue to complete tasks scheduled on our task manager software system. Tasks can range from something as simple as installation of network cabling for PC/machinery relocations to a full machine rebuild as part of scheduled preventative maintenance.

13.00 – I take my lunch break, I usually like to stay at my desk eat my sandwiches and catchup with the latest sports news, but there is an on-site canteen serving hot and cold food and numerous food outlets nearby.

14.00 – If any machinery is in use issues may arise, and reactive maintenance may be necessary. As a team we react to this through our WERMA lighting system that notifies us when there is an issue with a machine through both email notification and flashing lights. I will then visit the machine to assess the issue performing checks, tests, and maintenance to resolve the issue.

15.00 – During the final hour of my shift I will aim to complete any tasks I am working on or get them to a good stop point to continue the following day. If tasks are left incomplete overnight I ensure the area is isolated and restricted for safety.

Duties and Responsibilities

Image Scanners :

• To perform repair work that includes troubleshooting, isolating and replacing faulty components, at times working to tight time scales.

• To carry out routine preventative maintenance.

• To perform functional tests on a variety of electronic and electromechanical assemblies.

• To carry out mechanical rebuilding of equipment on a scheduled basis.

• To carry out fault tracking using the company’s software and hardware systems.

• To carry out diagnosis of image quality issues using in built software and maintenance utilities.

• To provide first line support involving mechanical repair work.

• Liaising with contractors where necessary.

• To investigate machine performance improvement through analysis of data and engineering techniques.

• To provide first line support to scanner operators, for breakdowns, maintenance and training needs.

All equipment:

• To continually review and make recommendations on how procedures and processes can be improved.

• To contribute to ensuring parts stock is appropriate to business needs.

• Ensure a high standard of customer service in all tasks.

• Develop and maintain a professional working relationship with internal and external customers

• Take responsibility for specific areas of the process under the direction of management

• Ensure objectives are delivered on time, to specification and within budget

• Ensure a high quality of verbal and written communication is delivered at all times and that information is reported accurately

• Liaise with key stakeholders to ensure that tasks are delivered in the most effective way and in an efficient manner

• To identify and contribute to process improvements which improve quality, service and reduce cost

• To provide a customer focused service, ensuring both written and verbal communication is clear and concise, and that all communicated information is accurate

• To develop and maintain a professional relationship with internal and external customers

This is an office-based position, typically 7.5 hours per day, however during our peak periods of processing, there will be an expectation to work 12 hours shifts (day or night) when required. Pearson is an equal opportunities employer. We do not discriminate against employees or job applicants and select the best person for each job based on relevant skills and experience.We are also committed to building an accurate picture of the make-up of the workforce and encouraging equality and diversity.The information you provide will stay confidential, and be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.

Qualifications

Required Skills, Experience, and Competencies

Preferable:

• Typically, 3 GCSEs at grade C or higher including mathematics, English and Science, or equivalent.

Preferable:

• Evidence of interest in fault finding of either electrical or mechanical devices.

Preferable:

• Basic computer skills (Microsoft Office).

Who we are looking for

The postholder must display the skills needed to work as part of a team, work with multiple departments and also show the initiative and confidence to work alone when required.

We want people to join the Pearson family who are confident and self-motivated, with a passion for learning and development.

An ability to deliver quality service and meet our customer’s needs under pressure. The education sector is changing all the time and we need our people to be adaptable and proactively learn about and look to implement these changes. As a member of the engineering team you will be provide with optional work uniform.

We are looking for someone who is a good communicator and that can remain calm under pressure. Due to the nature of the role, being flexible and reliable is essential and being able to learn independently, carry out research and produce documents using appropriate technical language. We are a positive team that thrives on the challenges we face, being proactive and reactive are qualities that would suit the demands of this role.

Apprenticeship

Maintenance and Operations Engineering Technician Standard - Level 3

The post holder will work towards a Maintenance and Operations Engineering Technician apprentice StandardLevel 3, further details for which can be found here: https://www.instituteforapprenticeships.org/apprenticeship-standards/maintenance-and-operations-engineering-technician-v1-1

There will be an expectation to attend Barnsley College for one day a week to complete all workshop and theory based activities. This service provider is Grade One Ofsted rated (Outstanding) and the address to attend is as follows:

STEM Centre

Old Mill Lane

Barnsley

S70 2LA

College attendance will commence in September 2021 and the apprenticeship will run for 36 months.

On successful completion of this apprenticeship you will achieve Maintenance and Operations Engineering Technician Level 3 Apprenticeship Standard.

Primary Location : GB-GB-Rotherham

Work Locations :

GB-Rotherham-Hellaby Fretwell

Hellaby Bus Park, Unit 6Fretwell Road

RotherhamS66 8HN

Job : Engineering

Organization : Core

Employee Status : Regular Employee

Job Type : Apprenticeship

Job Level : Entry Level

Shift : Day Job

Travel : No

Job Posting : Jun 30, 2021

Job Unposting : Jul 19, 2021

Schedule: : Full-time Regular

Req ID: 2109117