Receptionist - Student Accommodation and Commercial Services Office

If you have experience of providing excellent reception services, good IT skills and the ability to actively listen to customers and deal with unexpected situations with courtesy diplomacy and patience, this role could be ideal for you. Join our team at the Student Accommodation and Commercial Services Office, providing a friendly, helpful and informative reception service to students, staff and external visitors.

It is essential that in addition to having excellent customer service skills, you are able to deal calmly and confidently with all queries and bookings. You will need to be able to work flexibly at weekends or early evenings to help with applicant days and open day recruiting events, plus student arrival and departure days. These events usually take place on Saturdays.

In return we offer our staff a range of excellent benefits including:

A friendly, open and collaborative working environment

Support in your development and wellbeing

43 days’ leave per year (personal leave, bank holidays and additional days allocated for the Christmas period, pro rata for part-time staff)

An excellent pension scheme with generous employer contributions

On-campus cinema/theatre, sports facilities, library, nursery and food outlets, set among green, open space overlooking the Cathedral

Study while you work discounts, cycle to work scheme, local business discounts

On-site parking.

For further information on our staff benefits please go to https://staff.kent.ac.uk/employment/benefits

As Receptionist you will:

Confidently resolve all initial enquiries from students, staff, residents, and others

Provide a friendly, helpful and welcoming service to all visitors to the reception area of Tanglewood and act as a positive ambassador on behalf of the University, ensuring all communications are handled in a professional manner

Act as the central reception point for deliveries, sorting, and collecting post, taking and passing on urgent messages

Assist with supporting the Departments’ marketing and communication activities

Acquire expertise in both Accommodation and University policies and procedures in relation to students and their stays in accommodation in order to answer any enquiries accurately with knowledge.

What we are looking for in the right candidate:

Experience of working in a busy and demanding front facing customer service environment providing excellent customer care

The ability to demonstrate experience handling difficult and unexpected situations

Business and marketing awareness to monitor, contribute to, and help adjust our marketing and social media communication activity

Capable of basic maths calculations in relation to financial charges and calculations

A high level of IT skill and familiarity.

Please see the links below to view the full job description and also to apply for this post. If you require further information regarding the online application process, please contact peopleserviceshr@kent.ac.uk quoting ref number: CS-290-24