Receptionist

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Receptionist to join the team located in Milton Keynes. The successful candidate will be responsible for ensuring that customer satisfaction is maintained at the highest level by providing a high quality and pro-active service in the client’s facility.

Role Summary:

• Ensure visitors/calls are dealt with in a welcoming, courteous and professional manner, seeking to anticipate their needs where possible
• Ensure guests and visitors to site are greeted with a courteous friendly manner with informing their host promptly
• Ensure image of front of house is maintained
• Process and monitor requests to book meeting rooms / training rooms, ensuring all requirements are satisfied. (AV, seating layout, hospitality, climate). Monitor conference room booking system, ensure we deliver a proactive and professional service to client
• Log, monitor, update helpdesk calls for faults and required improvements; update and complete when applicable
• Maintain and actively work on the Reception filing system, keeping it up to date and within the CBRE procedure
• Ensure that clients security and emergency procedures are adhered to at all times, taking an active role in an evacuation of the building as laid down in the Incident Control procedures
• Liaise with security to ensure overall service to users in the building is maintained
• Maintain security and safety standards as required, ensuring that visitors are escorted and contractors do not have access to areas without the appropriate authorisation or supervision maintained
• Continually communicate building issues to end users, client and CBRE Management team. Escalate urgent issues identified through to the Facilities Supervisor
• Monitoring and procurement of stationary office consumables
• To work within the requirements of the clients / CBRE Health & Safety Policy, ensuring that all non-conformances and opportunities for improvement are reported to the Facilities Management Team
• Work with and support other members of the team
• Follow all Health & Safety and Environmental requirements that are defined on work instructions or communicated in training
• Carry out any other reasonable tasks as and when required as requested by CBRE FM team. Work with other team members of the FM team within the Region and when required, UK & I team

Experience Required:

• Excellent Communication skills
• Self-motivated and resourceful. Ability to organise and prioritise own workload
• Service orientated attitude combined with innovative thinking
• Good level of PC and MS office skills
• Experience of similar environment; commitment to team culture and approach to service delivery
• Evidence of Excellent Customer Service Delivery

About CBRE Global Workplace Solutions:

As one of CBRE’s core global businesses, Global Workplace Solutions (GWS) provides end-to-end services to occupier clients across the entire lifecycle of a building. Our teams help companies improve their operations and reduce costs, through expert facilities management, project management, real estate and energy and sustainability services. Our dedicated teams work across all industries, and support clients ranging from global Fortune 500 companies to single, iconic buildings.

CBRE Group, Inc. is the world’s largest commercial real estate services and investment firm, with 2019 revenues of $23.9 billion and more than 100,000 employees (excluding affiliate offices). CBRE has been included on the Fortune 500 since 2008, ranking #128 in 2020. It also has been voted the industry’s top brand by the Lipsey Company for 19 consecutive years, and has been named one of Fortune’s “Most Admired Companies” for eight years in a row, including being ranked number one in the real estate sector in 2020, for the second consecutive year. Its shares trade on the New York Stock Exchange under the symbol “CBRE.”

Application Process:

Your application will be reviewed by our Talent Resourcing Team and you will be contacted if you have been successful in being short listed for the role.

Taking into consideration the costs of sponsorship, the nature of the role and the financial resources of the account in question, we are unable to offer sponsorship for this role.

No agencies please.

Please note: the job title shown above may be different to local job titles used in our business and issued on any contract of employment.

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