Receptionist

Job content

Your role would be to provide a high quality frontline response to customer enquiries. To act as the efficient interface with other departments throughout the company. Ad-hoc general administration and secretarial duties to support the wider business support team.
Sole responsibilities

• Reception area – The receptionist is responsible for manning the front desk, ensuring the reception area

and the display of current Future Publishing magazines is always kept tidy and up-to-date. This also includes the seating areas, the main reception desk and other magazine display stands.

• Maintaining the stationery and refreshment supply for the building.
• Client liaison/Welcome – To provide an efficient, knowledgeable and professional first point of contact for all enquiries from visitors, customers, contractors, suppliers. Queries likely to include issues relating to subscriptions, back issues orders, general info about our products, complaints and compliments.
• Security passes creating, maintaining and updating the system To maintain accurate and up to date records, i.e. the signing in of all visitors, freelancers and contractors.
• To report and assist with any Health & Safety issues arising around the business

Shared responsibilities

• Switchboard – 350 plus calls daily: You will need to answer the main telephone promptly, politely and professionally at all times and to direct the caller to the correct person/department.
• Complex travel bookings, hire cars and booking train tickets often short notice, you will need to prioritise and handle a high volume.
• Databases/Information entry/General Administration. To book meeting rooms and conference calls on a daily basis. To assist, when needed, the PA’s with stationery and kitchen supplies, order goods and services for the Company, book hotels, travel etc
• To raise PO’s for all department related goods and services as required

Requirements

• To be both proactive and reactive; able to identify any issues and resolve the problem with own initiative and autonomy or seek support when needed
• Proven success at supporting busy and challenging teams, adhering to deadlines
• Strong G Suite skills
• Professional, courteous and positive manner but equally assertive even under pressure and managing several tasks
• Excellent interpersonal skills, confident communication skills
• High Attention to detail
• Flexible, highly adaptable attitude
• Has worked in a fast paced, ever changing environment.
• Ability to work as part of a team to get the job done

Benefits
As well as our standard benefits, we have a number of awesome perks available to our staff including:

Unlimited paid time off (yes you read that right!)
A share in our success- every member of staff receives a profit pool bonus at the end of our financial year
Free digital magazine subscriptions and access to back copies of our print magazines and bookazines
Discounted gym membership and onsite health & wellbeing (yoga at lunch anyone?!)
Annual Future conference - get together with your colleagues to celebrate success and look forward to what’s next
Regular staff socials arranged by our wonderful Employee Community & Culture committees
Huge opportunities to learn and develop whether through professional qualifications, exposure to incredible business projects or informal lunch & learns, hosted by your colleagues