Quality Lead

Home Instead is the world’s leading provider of non-medical care and companionship services for adults with a mission to provide high quality and compassionate care. With a minimum visit of one hour, award winning training and an excellent reputation we are proud to offer a wide range of one to one services tailored to each clients needs. What sets us apart is we match our Care Professionals to our Clients based on mutual interests and hobbies to help build bonds of trust which enables us to provide personalised support and not only adds value to your clients day, but yours too.

We have an exciting and new part time opportunity available working for one of the UK’s leading home care providers.

Job Purpose

To ensure that our clients receive the appropriate support and a high-quality service.

The Role

• Audit client care plans and assist with digital care planning. including the creating and updating of all care plans.
• Maintain accurate client and Care Professional records on Home Instead software and People Planner.
• Carry out client reviews and action these accordingly.
• Conduct client QA’s in line with Home Instead standards.
• Support care consultations, service reviews and completing client support plans.
• Conduct client and Care Professional introductions.
• Build and maintain positive relationships with potential and existing clients, their families and other professionals involved in their care.
• Support and mentor Care Professionals.
• Provide support to the Care Manager.
• Identifying training needs/follow ups in respect of auditing activity.
• Maintain regular contact with clients and Care Professionals.
• Deputise for the Care Manager as and when required.
• Any other duties as directed by your line manager.
• Participate in on-call duties as required.
• Undertake client visits as required.
• Ensure compliance with Home Instead’s Equality, Diversity and Equal Opportunities Policy, in respect of employment and service delivery.
• Carry out any other duties deemed necessary for the successful operation of the business.

Essential Criteria

• Working towards or a willing to work towards an NVQ in Health and Social Care or equivalent.
• Experience in the care sector delivering a wide range of personal care services.
• Experience of working with MAR sheets and medication.
• Passion for delivering the highest quality care to our clients and helping them to live independently and happily in their own homes.
• Knowledge and understanding of legislation and regulations specific to Health and Social Care.
• Good communication skills with the ability to build rapport quickly.
• Must be confident to use care management technology including providing support and training to Care Professionals.
• Must understand the importance of confidentiality working within current legislation.
• Good working knowledge of IT systems with experience of Microsoft Office or Google Suite and virtual communication platforms with the aptitude to learn and adopt new technologies and software where appropriate.
• Must have full driving license and means of transport if required within the territory to visit clients.
• Be organised and flexible to meet the needs of the business.

Experience of working in a previous care setting.

Driving licence and access to a car

Home instead offer full and ongoing training including NVQ and City and Guilds.