Quality Engineer Aftermarket

☞ Ingersoll Rand

View: 103

Update day: 07-05-2024

Location: Redditch West Midlands

Category: Quality Assurance / Quality Control

Industry: Industrial Machinery Manufacturing

Position: Entry level

Job type: Full-time

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Job content

Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Aftermarket / Warranty Quality Engineer

Job & Division Summary:

The Aftermarket/Warranty Quality Engineer shall plan and coordinate quality activities in conjunction with the Quality Manager to ensure all components; processes and product meet the specified requirements. Assists Customers & departments to resolve processing issues and promotes continuous improvement. Provides quality planning and training as necessary to support the successful launch of new parts, processes and products. Investigate and resolve Customer Complaints and Warranty claims and assess their causes to close out. Liaise with suppliers and internal operations to effectively resolve all issues, promote quality, productivity improvements and cost reduction.

Responsibilities:
  • Record and process claims using the on-line Warranty system and procedures, to transmit all such claims for payment
  • Resolve Aftermarket Customer & Internal processing & Inspection issues with 3rd Party Logistics provider
  • Using Quality Tools for the Analysis of defects in materials, products, and recommends corrective measures to maintain quality standards. Maintains and continually improves the quality of the product, monitor & report quality KPI’s
  • Playing an active role in quality improvement programs to improve the product and processes, by using and promoting lean thinking and processes too continually improve.
  • Planning and conducting Internal Audits of plant processes and working practices to ensure compliance and the resolution of non-conformances
  • Process and reconcile warranty claim settlement information received from Sales companies and direct distributors.

Key Competencies:
  • Strong analytical skills
  • Team focused
  • Ability to understand engineering drawings
  • Attention to detail
  • Able to use own initiative
  • Excellent written and oral communication skills
  • Ability to maintain personal technical knowledge of products
  • Pragmatic approach to problem solving

Qualifications:
  • HND or HNC qualification
  • Proven experience in / with ISO management systems
  • Experience of being a Warranty Engineer
  • Microsoft Office skills (particularly Excel)
  • Problem solving using 8D (or other tools)
  • Auditing experience (System, product, process)

Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit www.IRCO.com.

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Deadline: 21-06-2024

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