QA Manager

Job content

Job Description

The role

As a key part of our Governance & Controls department, we are looking for an experienced QA Manager to lead a team of QA Analysts to deliver first-class quality assurance.

The QA manager will continually challenge and strengthen our quality assurance approach & principles, working collaboratively across Hiscox to ensure the QA framework is embedded and delivered successfully.

What you’ll be doing

• Lead the ongoing development and strengthening of the existing QA strategy, using principles of continuous improvement to support the delivery of good customer outcomes
• Lead the development and execution of an integrated line 1 quality framework with other Line 1 quality teams
• Support the development and execution of Customer Outcomes Testing
• Develop and enhance a quality mindset across the business
• Line manage a team of QA Analysts, building & embedding a customer focused / conduct risk culture
• Operate a risk-based approach to deploy the QA framework with focus on known failure points / processes, building an ongoing cycle of continuous improvement
• Work closely with our front line business colleagues, providing feedback, ongoing development and training
• Run Deep Dives and thematic review activities, ensuring quality is embedded across the change lifecycle
• Ensure MI and feedback from reviews and insights is relevant, timely and impactful.
• Develop and implement a suite of customer / conduct indicators based on a risk approach to delivering good customer outcomes
• Working closely with compliance, monitor the ongoing regulatory developments to ensure that QA is able to deliver emerging requirements in a timely fashion
• Plan and coordinate an annual risk based QA plan and ensure plan delivery
  

Person Specification

Our must haves

• Educated to degree level (or equivalent) with significant industry-related experience
• Demonstrable knowledge of QA and / or quality management techniques and standards, along with experience of acting as an independent reviewer / tester
• Excellent management capability in building effective teams
• Experience of delivering a robust QA framework that delivers value to the business, enhances proactive risk management and delivers great customer outcomes
• Strong influencing and negotiating skills, with ability to interact with a variety of stakeholders at different levels
• Able to effectively navigate difficult issues through adaptation of style and approach
• Strong report writing skills, able to clearly explain failure points and improvement opportunities
• Delivered programmes to understand customer outcomes, drivers, problems and delivered initiatives to drive significant improvements
• Knowledge and experience of working with various regulators
• Track record of contributing to the strategic priorities of the business
• Innovative approach to problem solving,
  

Diversity and flexible working at Hiscox

At Hiscox we care about our people. We hire the best people for the job and we’re committed to diversity and creating a truly inclusive culture, which we believe drives success. We also know that working life doesn’t always have to in the office, and as long as it’s safe to do so, we will be operating a hybrid way of working to encourage a healthy work life balance, with 2 to 3 days in the office.