People and Culture Help Desk Operator

Conteúdo do emprego

The People and Culture Help Desk provides the Trust with a clear point of contact for all People related queries. From checking and updating People systems for Rostering and the Staff Record to assisting candidates with pre-employment checks and signposting policies and toolkits. The team have a wealth of knowledge to provide first line support to colleagues, prospective employees and other customers. Providing first class customer service, ensuring queries are answered quickly or escalated to specialist teams; we make a difference to our people.

This role is a great opportunity as an entry to People Management and gaining insight to the Trust and other People and Culture teams. We have four operators and a team leader who run the help desk daily with its busy and varied workload. At East Kent Hospitals we have a Wellbeing team within People and Culture who are able to signpost and offer advice on where to seek assistance for many aspects or your physical and mental health and wellbeing needs.

Strong written and verbal communication, to be goal oriented, have an eye for detail, logical, self-motivated and enjoyment for working in a fast paced team are skills required for this role. The post holder must also be able to work effectively under pressure to meet deadlines and also be resilient to deal with all queries confidently. So therefore, being able to prioritise you work load is important as day to day tasks can vary. Training on how to use our systems will be provided as part of your first 6 weeks working in the team and there will be an expectation to develop your learning of People policies and to keep up to day with employment law and legislation binding the work of the People Team within the NHS.

We are one of the largest hospital trusts in England, with five hospitals and community clinics serving a local population of around 695,000 people.

Our vision is ’great healthcare from great people’. Everything we do is guided by our values: ‘People feel cared for, safe, respected and confident that we are making a difference’.

We have a new way of working at East Kent Hospitals, called ‘We care’. It’s about empowering frontline staff to lead improvements day-to-day. We’re looking for compassionate people to be part of our improvement journey for the patients, families and carers we care for every day.

Please scroll down to access the full Job Description and Person Specification located in ’supporting documents’.